Seasonal Customer Service Support Representative

Westfield • Westfield Center, OH

1d • Remote

About The Position

The Seasonal Customer Service Support Representative works under close supervision to support claims operations. The role performs First Notice of Loss (FNOL) claims data entry, updates claim information in ClaimCenter, completes attachments, responds to claims email inquiries, and researches unidentified claims documents in Claims Capture. The position is remote and pays $17.00 per hour.

Requirements

• At least 1 year of previous work experience, preferably in a contact center environment.
• Data entry experience, with accuracy and attention to detail.
• Strong oral, written, and interpersonal communication skills.
• Proficiency using core systems, office and computer equipment, and software packages.
• Strong customer service orientation.
• Basic math skills.
• Solid organization skills gained through previous work experiences.
• High school diploma or GED and/or commensurate experience.

Nice To Haves

• Previous work experience in a contact center environment.

Responsibilities

• Perform assigned daily claims customer support activities.
• Enter FNOL claims for all lines of business into ClaimCenter according to guidelines.
• Develop and maintain working knowledge of FNOL functions, processes, and procedures within ClaimCenter.
• Respond to claims email inquiries and review the Customer Care Center (CCC) email inbox regularly throughout the day.
• Respond to inquiries from claims personnel or customers by phone or email within service level guidelines.
• Research unidentified claims documents in Claims Capture within service level guidelines.
• Update information in ClaimCenter and complete attachments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED