Seasonal Customer Experience Representative - Miami International Airport

Enterprise Holdings • Brownsville, FL

6d • Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Experience Representative for its National/Alamo brands at Miami International Airport. The representative provides friendly, efficient service throughout the rental car process, including explaining rental terms, vehicle features, and available products and services. This is a full-time seasonal position scheduled for 40 hours per week, with employment beginning no earlier than November 1, 2026 and ending on or before April 30, 2027. Pay starts at $20.73 per hour. The work location is 3900 NW 25th Str, Miami, FL 33142.

Apart from religious observations, employees must be available to work one of four schedules: Monday–Friday, 6:00 a.m.–2:30 p.m. (Saturday and Sunday off); Tuesday–Saturday, 6:00 a.m.–2:30 p.m. (Sunday and Monday off); Sunday–Thursday, 11:00 a.m.–7:30 p.m. (Friday and Saturday off); or Wednesday–Sunday, 3:30 p.m.–midnight (Monday and Tuesday off).

Requirements

• Must be at least 18 years old.
• High school diploma or G.E.D. required.
• At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.
• Must be willing to accept $20.73 per hour.
• Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
• Apart from religious observations, must be willing to work any day of the week, including weekends and holidays, and one of the listed schedules.
• Must be able to work from November 1, 2026, to April 30, 2027.

Responsibilities

• Meet and greet customers professionally, courteously, and in a timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
• Offer customer assistance such as directions, maps, local-area information, and appropriate service information.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Assist in assessing the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED