Seasonal Customer Experience Representative - Miami International Airport

Enterprise • Miami, FL

4d • Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Experience Representative for the National/Alamo brand at Miami International Airport. The representative provides friendly, efficient service throughout the rental car process, including explaining rental terms, vehicle features, and available services. The role is full time, seasonal, and pays $20.73 per hour. Employment begins no earlier than November 1, 2026, and ends on or before April 30, 2027. The position is located at 3900 NW 25th Str, Miami, FL 33142, and works 40 hours per week on one of the stated schedules, subject to religious observations.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.
• Must be willing to accept $20.73 per hour.
• Must be authorized to work in the United States and must not require current or future work-authorization sponsorship from the company.
• Must be willing to work any day of the week, including weekends and holidays, apart from religious observations.
• Must be willing to work one of the listed schedules.
• Must be available to work from November 1, 2026, through April 30, 2027.

Responsibilities

• Meet and greet customers professionally, warmly, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
• Offer customers directions, maps, local-area information, and relevant service information.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED