About The Position

At Nordstrom, employees contribute to the company’s culture and reputation by providing excellent service, working as a team, and meeting sales goals. This professional sales role focuses on fashion, relationship-building, customer care, and creating an experience that encourages customers to return. In Kids' Apparel & Shoes, the employee creates a welcoming shopping experience for parents, children, and gift shoppers. The role includes building rapport, providing sizing guidance, developing relationships as children grow, and helping expecting and new parents with baby essentials, including shoes and baby gear. The employee uses Nordstrom’s 5-Point Selling Standard, develops a personal customer base, meets sales goals, maintains a customer-ready department, and supports the team. The position requires a flexible schedule, including evenings, weekends, and peak periods.

Requirements

  • Genuine passion for fashion, styling, and customer experience.
  • Self-motivated, goal-oriented approach and a track record of hitting targets.
  • Strong communication and relationship-building skills with a wide range of customers.
  • Team-first mindset and willingness to help teammates and the department succeed.
  • Comfort with technology and digital selling tools.
  • Ability to prioritize and stay organized in a fast-paced, high-volume environment.
  • Flexibility to work varied hours based on business needs.
  • Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
  • Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

  • Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
  • Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
  • Provide honest, confident style and fit feedback to build trust and customer loyalty.
  • Set and achieve personal sales goals and remain accountable for results.
  • Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
  • Stay current on product knowledge and trends to serve as a trusted style resource.
  • Communicate openly, contribute to a positive team environment, and help keep the department productive.
  • Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up with customers and build lasting relationships.
  • Work a flexible schedule that meets business needs, including evenings, weekends, and peak periods.

Benefits

  • Medical, vision, and dental benefits
  • Retirement benefits
  • Paid time away and PTO accruals
  • Life insurance and disability insurance
  • Merchandise discount
  • EAP resources
  • Holidays
  • Potential eligibility for performance-based incentives or bonuses
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