Seasonal Christmas Character Escort

Marriott • Aurora District, CO

6d

About The Position

Facilitate entertainment performances and provide exceptional guest service through one-on-one interactions while assisting performers. Escort Character performers to, on, and from assigned areas in accordance with Special Events Character Handling Guidelines to protect their safety and physical well-being. Recruit, register, and schedule guests for live-show activities; promote an energized and comfortable atmosphere; and provide information and tours about recreation facilities and activities. Lead or perform in live shows using basic scripts and improvisation as needed, and engage audiences confidently. Explain facility safety rules, observe activities, respond to emergencies according to local procedures, and alert a supervisor or manager when guests may be unable to participate safely. Prepare for shows and clean and maintain recreational equipment and supplies.

The role requires accurately portraying assigned characters’ predetermined styles, characteristics, and mannerisms; performing for extended periods inside bulky, hot costumes; and meeting costume-specific size and weight requirements. The escort works with large groups and children and stands for extended periods. Additional duties include following company and safety procedures, reporting hazards or incidents, completing safety training, maintaining a professional appearance, protecting confidential information and company assets, welcoming and assisting guests, maintaining positive working relationships, checking equipment and quality standards, and performing other reasonable duties as requested.

Marriott International describes itself as an equal opportunity employer. Gaylord Hotels highlights opportunities and career development within its portfolio and provides a wide range of benefits, with eligibility and options varying by employment status, position, and location.

Requirements

• CPR certification.
• First Aid certification.
• Maintain the size and weight requirements for the predetermined costume size.
• Demonstrated experience portraying predetermined character styles, characteristics, and mannerisms without deviation.
• Demonstrated ability to perform inside bulky, hot costumes for extended periods.
• Demonstrated ability to work with large groups and children and stand for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Ability to move through narrow, confined, or elevated spaces; traverse sloping, uneven, or slippery surfaces; and use stairs or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to work outdoors and in wet, humid, extreme heat or cold, loud, crowded, tight, and dark conditions, including inside a large costume.
• Continual manual dexterity and frequent bi-manual dexterity.
• Ability to wear and carry special-events props and gear for long periods.
• Ability to identify and distinguish colors.
• Speak clearly and professionally, respond appropriately to coworkers’ concerns, and assist guests with disabilities.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• At least one year of customer or sales experience.
• Previous public performance, acting, or entertainment experience.
• Experience entertaining children and large groups.

Responsibilities

• Assist and escort Character performers to, on, and from assigned areas while following Character Handling Guidelines.
• Provide exceptional guest service and promote a fun, energized, and comfortable atmosphere.
• Recruit, register, and schedule guests for live shows, events, and performances.
• Provide information and tours about recreation facilities and activities.
• Lead or perform in live shows using scripts and improvisation as needed, and engage audience members.
• Explain facility rules and regulations intended to protect guest safety and welfare.
• Observe activities, respond to emergencies according to local procedures, and report situations where guests may not be able to participate safely.
• Prepare for shows and clean and maintain recreational equipment and supplies.
• Portray predetermined character styles, characteristics, and mannerisms without deviation.
• Follow company, safety, and security policies; report maintenance problems, hazards, accidents, and injuries; and complete required safety training and certifications.
• Maintain a clean, professional appearance and uniform; protect confidential information and company assets.
• Welcome guests, anticipate and address service needs, and assist individuals with disabilities.
• Communicate professionally and maintain positive working relationships with coworkers.
• Verify quality expectations and standards, and visually inspect tools, equipment, or machines for defects.
• Perform other reasonable duties as requested.

Benefits

• A wide range of benefits designed to support employees and families, enrich wellbeing, empower careers, and encourage new experiences; eligibility and options vary by employment status, position, and location.

What This Job Offers

• Education Level: No Education Listed