Seasonal Assistant TCP

Lurie Children's Hospital•Skokie, IL

5d•$19 - $29

About The Position

The Seasonal Assistant TCP supports patient and family registration and service workflows at Lurie Children's Primary Care – Town & Country Pediatrics (Halsted). The role assists with check-in and check-out, appointment scheduling, eligibility verification, collection of payments, preparation of forms, and communication with families and care teams. Depending on the area, duties may also include processing outpatient lab, medical imaging, or outpatient surgery workflows, as well as answering patient calls and managing patient messages, recalls, waitlists, and no-show follow-up. The position requires a high school diploma or GED. Some college is preferred. Knowledge of medical terminology, third-party billing, managed care requirements, electronic medical records, Microsoft Word applications such as Outlook, and other computer skills are preferred. Strong customer service, interpersonal, communication, listening, problem-solving, and organizational skills are important, including the ability to manage multiple priorities and stressful situations in a fast-paced environment. The hourly pay range is $19.00–$28.50.

Requirements

High school diploma or GED.
Demonstrated customer service and interpersonal skills to work effectively with pediatric patients, families, physicians, nursing staff, and other allied health and medical center personnel.
Excellent communication and listening skills.
Problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
Ability to manage stressful situations appropriately.
Maintain confidentiality and comply with HIPAA rules.

Nice To Haves

Some college.
Some knowledge of medical terminology, third-party billing, and managed care requirements.
Some knowledge of electronic medical records.
Proficiency in Microsoft Word applications such as Outlook and other computer skills.

Responsibilities

Complete pre-registration and full registration for families as needed.
Verify patient eligibility information for accuracy.
Obtain patient and family consents and required forms, including HIPAA, state and federal forms, and Plain Language Summaries, and enter them into Epic.
Query MyChart and Care Everywhere and use EpicCare Link as appropriate.
Check that referrals are attached and appropriate for the visit, and assist families with same-day referrals when possible.
Inform families of and collect applicable payments, including estimates, copayments, outstanding balances, and self-pay amounts, using CCF and Health Fusion where applicable.
Make copies of insurance cards as appropriate.
Provide families with the appropriate intake forms and instructions; print clinical labels and documents to be scanned.
Provide patient ID bands as appropriate.
Inform patients and families about wait times or service delays.
Schedule new, return, same-day, and ancillary appointments as needed.
Enter patient information into additional electronic systems when required.
Adhere to organizational Power All principles and maintain confidentiality and HIPAA compliance.
Complete check-out procedures and prepare required forms for distribution.
Coordinate activities with other Patient Service Representatives and department team members.
For outpatient lab workflows, enter or release lab orders, follow EpicCare Link and written-order processes, maintain paper orders for scanning, contact referring providers when appropriate, document test counts and instructions in Epic, and follow processes for research, drop-off, and miscellaneous orders.
For medical imaging workflows, check in patients, follow EpicCare Link processes, create or collect payment estimates, process paper orders, schedule appointments from orders, and contact referring physicians when appropriate.
For outpatient surgery workflows, follow the Optime admission workflow and collect applicable copayments or deductibles.
For LCPC-TCP workflows, answer department backline and patient phone lines and respond according to caller needs.
Create recalls and waitlist notifications when appropriate.
Complete daily no-show documentation and communicate with families to reschedule.
Document and send patient messages to providers through the Epic in-basket.
Perform other job functions as assigned.

Benefits

Medical, dental, and vision insurance for eligible employees.
Employer-paid group term life and disability insurance for eligible employees.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO), paid holidays, and paid parental leave.
403(b) plan with a 5% employer match.
Supplemental life, AD&D, and disability coverage.
Critical illness, accident, and hospital indemnity coverage.
Tuition assistance.
Student loan servicing and support.
Adoption benefits.
Backup childcare and eldercare.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Discounts on services at Lurie Children’s facilities.
Discount purchasing program.
Hourly employees may receive differentials; the rewards package may also include leadership incentives for select roles.