Seasonal Assistant TCP

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

3d•Onsite

About The Position

The Seasonal Assistant TCP supports patient and family registration and service workflows at Lurie Children’s Primary Care - Town & Country Pediatrics (Halsted). The role completes pre-registration and registration, verifies eligibility, gathers required consents and forms, enters information into Epic, and supports payments, appointments, check-in, and check-out. It provides clear information to families about forms, instructions, wait times, and service delays while coordinating with Patient Service Representatives and other department team members. Depending on the assigned area, the role may support outpatient laboratory, medical imaging, outpatient surgery, and LCPC-TCP workflows. Duties can include handling orders and referrals, scheduling, collecting applicable payments, answering patient calls, managing recall and waitlist notifications, documenting no-shows, and routing patient messages to providers. The position requires maintaining confidentiality and adhering to HIPAA rules and organizational principles.

Requirements

High school diploma or GED required.
Demonstrated high level of customer service and interpersonal skills to work effectively with pediatric patients, families, physicians, nursing staff, and other allied health and medical center personnel.
Excellent communication and listening skills.
Problem-solving skills and ability to handle multiple priorities in a fast-paced environment.
Ability to manage stressful situations appropriately.

Nice To Haves

Some college preferred.
Some knowledge of medical terminology, third-party billing, and managed care requirements strongly preferred.
Some knowledge of electronic medical records.
Proficiency with Microsoft Word applications such as Outlook and other computer skills preferred.

Responsibilities

Complete pre-registration and full registration as needed and ensure patient eligibility information is accurate.
Obtain patient and family consents and required forms, including HIPAA, state and federal mandatory forms, and Plain Language Summaries, and enter them into Epic.
Query MyChart and Care Everywhere and use EpicCare Link functionality as appropriate.
Check whether referrals are attached and appropriate for visits, and assist families with referrals for same-day services when possible.
Inform families of and collect applicable payments, including estimates, copays, outstanding balances, and self-pay amounts, using CCF and Health Fusion where applicable.
Copy insurance cards when appropriate and provide families with intake forms and visit instructions.
Print labels for clinical use and documents for scanning, and provide patient ID bands when appropriate.
Inform patients and families about wait times or service delays.
Schedule new, return, same-day, and ancillary appointments as needed.
Enter patient information in additional electronic systems when required.
Maintain confidentiality and comply with HIPAA rules and organizational Power All principles.
Complete check-out procedures and prepare required forms for distribution.
Communicate with Patient Service Representative staff and department team members to coordinate activities.
For outpatient laboratory workflows, enter or release lab orders, follow EpicCare Link and written-order processes, verify paper orders, maintain written orders for scanning, contact referring providers when appropriate, document test counts and instructions in Epic, and follow processes for research, drop-off, and miscellaneous orders.
For medical imaging workflows, check in patients, follow the EpicCare Link process, create or collect payment estimates, follow written-order procedures for paper orders, schedule from orders, and contact referring physicians when appropriate.
For outpatient surgery workflows, follow the Optime admission workflow and collect applicable copayments or deductibles.
For LCPC-TCP workflows, answer backline and patient phone lines, create recalls and waitlist notifications, complete daily no-show documentation and coordinate rescheduling with families, and document and send patient messages to providers via the Epic in-basket.
Perform other job functions as assigned.

Benefits

Medical, dental, and vision insurance for eligible employees working 20 or more hours per week.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO), paid holidays, and paid parental leave.
403(b) with a 5% employer match.
Voluntary benefits including supplemental life, AD&D and disability, critical illness, accident, and hospital indemnity coverage.
Tuition assistance.
Student loan servicing and support.
Adoption benefits.
Backup childcare and eldercare.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Discount on services at Lurie Children’s facilities.
Discount purchasing program.
A comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.