Seasonal Ambassador - Annapolis Mall

Lush Handmade Cosmetics•Annapolis, MD

11h

About The Position

Seasonal Ambassadors at Lush use product and brand knowledge to provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role includes sharing personalized product recommendations, educating customers about Lush products and brand values, and helping make a positive impact through the company’s products and practices.

Requirements

Excellent customer service skills.
Ability to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to work toward exceeding sales goals and growing individual contributions to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating products, and offering recommendations.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
Articulate Lush’s values in the shop and through community engagement, including hosting store parties and other initiatives that help increase traffic.
Continuously expand product knowledge, including knowledge of products, ingredients, and their benefits, to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills and support team growth.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay up to date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to adjust product displays in response to sales and improve the customer experience.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.