Seasonal Agent Support Representative (Remote - FL, OH, TN, TX, UT, VA)

HealthSherpa

2d•Remote

About The Position

We are a fast-growing healthcare startup dedicated to helping people find and enroll in individual health coverage. We are seeking individuals with experience in troubleshooting, integrity, and strong interpersonal skills for a seasonal contract role on our Agent Support team. This is a fully remote position requiring reliable internet access. You will gain expert knowledge in the health insurance industry, report to a Supervisor, and work with us through the end of December 2026, with a possibility of extension into January 2027. We are committed to building a diverse and inclusive team that reflects the people we serve. HealthSherpa is recognized as a great remote workplace, emphasizing a people-first culture of trust, flexibility, and impact.

Requirements

Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
Previous customer service experience
3+ years of combined education, work, or volunteer experience
Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged
A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
A work space that is free of background noise and distraction to provide information privacy
Reliable home internet with download speed exceeding 128Mbps

Nice To Haves

Bilingual in Spanish

Responsibilities

Spend your day in a queue taking calls from insurance agents across the country
Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage
Help agents troubleshoot the platform and answer questions about applications and referrals
Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call
Support with other related tasks as needed