Remote Support Specialist -Ashland, VA

Trane Technologies•Ashland, VA

9d•$29 - $44•Remote

About The Position

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform remote Digital Inspections, and capture follow-up items/details in the Trane Connect platform. Duties include, but are not limited to, responding to on-demand call, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to a building system program. The Remote Support Specialist is part of the Digital Services Team and works in collaboration with all other team members as well as customers. Exceptional written and verbal communication skills are critical to the success of the RSS role.

Requirements

Technical diploma in the field of building mechanics, refrigeration, or industrial automation, and a minimum of five years of experience in a similar position, or an equivalent combination of work and education.
Strong communication skills.
Mathematical aptitude.
Reasoning ability.

Responsibilities

Utilize Trane Connect and Command Center to enable/map/tune equipment analytics.
View remote diagnostics.
Perform remote Digital Inspections.
Capture follow-up items/details in the Trane Connect platform.
Respond to on-demand calls.
Monitor critical building metrics.
Check systems for operational integrity.
Make small-scale adjustments to a building system program.