Remote Support Specialist -Ashland, VA
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Remote within Geography Primary Duties and Responsibilities: A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform remote Digital Inspections, and capture follow-up items/details in the Trane Connect platform. Duties include, but are not limited to, responding to on-demand call, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to a building system program. The Remote Support Specialist is part of the Digital Services Team and works in collaboration with all other team members as well as customers. Exceptional written and verbal communication skills are critical to the success of the RSS role.
Requirements
- Technical diploma in the field of building mechanics, refrigeration, or industrial automation, and a minimum of five years of experience in a similar position, or an equivalent combination of work and education.
- Strong communication skills.
- Mathematical aptitude.
- Reasoning ability.
- Exceptional written and verbal communication skills are critical to the success of the RSS role.
Responsibilities
- Respond to on-demand calls
- Monitor critical building metrics
- Check systems for operational integrity
- Make small-scale adjustments to a building system program
- Utilize Trane Connect and Command Center to enable/map/tune equipment analytics
- View remote diagnostics
- Perform remote Digital Inspections
- Capture follow-up items/details in the Trane Connect platform
Benefits
- Health insurance
- Holistic wellness programs that include generous incentives
- Fertility coverage
- Adoption/surrogacy assistance
- Up to 15 vacation days
- Paid holidays
- Sick leave
- Additional options to support volunteer and parental leave
- 401K match
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
