About The Position
We are a fast-growing healthcare startup focused on helping people find and enroll in individual health coverage. We are seeking individuals with experience in detailed troubleshooting, integrity, and strong interpersonal skills for a seasonal contract role on our Agent Support team. This is a fully remote position requiring reliable internet access. You will gain expert knowledge in the health insurance industry, report to a Supervisor, and work with us through the end of December 2026, with a possibility of extension into January 2027. We are committed to diversity and inclusion, creating equitable spaces that foster trust, respect, and belonging. HealthSherpa is a remote-first company recognized for its people-first culture.
Requirements
- Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.
- Fluency in spoken and written Spanish.
- Previous customer service experience.
- 3+ years of combined education, work, or volunteer experience.
- Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged.
- A dedicated space to work remotely that has room for a desktop monitor and other provided equipment.
- A work space that is free of background noise and distraction to provide information privacy.
- Reliable home internet with download speed exceeding 128Mbps.
Responsibilities
- Take calls from insurance agents across the country.
- Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage.
- Help agents troubleshoot the platform and answer questions about applications and referrals.
- Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call.
- Support with other related tasks as needed.
Benefits
- Fully remote employment
- Hourly wage: $18 for bilingual in Spanish
- Computer and equipment for the duration of the role
- Monthly internet stipend
- Paid training
- Overtime opportunities
- Great compensation package at a high-growth, profitable company
- Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents
- HSA/FSA options with corresponding contribution limits
- Monthly grocery stipend and home internet reimbursement
- 401K w/ a match after a grace period
- Life and AD&D coverage
- Disability insurance (Short and Long Term)
- Parental leave
- Four (4) weeks of paid vacation in addition to paid holidays
- Home office budget for remote team members
- Mental health and other wellbeing support programs through a partner network
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
