Seasonal Administrative Assistant Top Seller - Southpark

Nordstrom • Charlotte, NC

4d

About The Position

The Store Support employee provides customer service at the point of sale, assisting customers by phone and at checkout with sales, returns, and other transactions. The role involves helping customers make purchase decisions by sharing knowledge of fashion trends and products, promoting upcoming events, gift cards, and the Nordstrom Rewards program, and supporting other store areas such as order fulfillment and pickup. Employees also help keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap and sales floor. The position requires working a flexible schedule based on business needs. The listed pay range is $16.35–$17.05 per hour, depending on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses.

Requirements

• Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organization and follow-through.
• Problem-solving ability.
• Computer proficiency and interest in learning new computer applications.
• Ability to work a flexible schedule based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
• Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

• Assist customers over the phone and at checkout with sales, returns, and other transactions while providing customer service.
• Listen to customer needs and share fashion knowledge to make the shopping experience quick, easy, and enjoyable.
• Help keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap and sales floor.
• Stay informed about key fashion trends and products to help customers make purchase decisions.
• Build customer relationships by sharing information about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
• Provide flexible support to other store areas, including order fulfillment and order pickup.

Benefits

• Medical, vision, and dental coverage options
• Retirement benefits, including 401(k)
• Paid time away and PTO accruals
• Life and disability insurance options
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed