Search Experience Manager
About The Position
The Search Experience Manager is responsible for defining, optimizing, and evolving how customers discover products and information across DigiKey’s digital experiences. This role is the business owner for search and product discovery, leading the strategy, roadmap, and prioritization of capabilities that help customers find electronic components quickly and confidently with minimal effort. The position improves the end-to-end discovery experience through search relevance, navigation, user experience enhancements, experimentation, content discovery, and emerging technologies. The manager works closely with Product, Engineering, UX, Analytics, Data Science, Merchandising, and technical subject matter experts to identify ways to reduce customer effort and improve decision-making throughout the research and purchasing journey. The role owns the search and discovery roadmap, including search relevance, ranking and sort strategies, query understanding, autocomplete, faceted navigation, filtering, content discovery, AI-assisted experiences, vendor evaluation, and continuous optimization programs. AI and large language models are part of the long-term strategy, alongside other approaches that improve how customers find, evaluate, and select products. This is a hybrid position requiring regular weekly onsite attendance.
Requirements
- 8+ years of experience in eCommerce, search, merchandising, customer experience, B2B distribution, electronic components, or a related field.
- Strong understanding of electronic components, engineering workflows, and the processes engineers use to research, evaluate, and select products.
- Knowledge of how customers discover products through search, navigation, filtering, technical content, tools, and other digital experiences.
- Demonstrated ability to identify customer pain points and opportunities to improve digital experiences.
- Strong analytical and problem-solving skills, including the ability to use data, customer feedback, and business insights to inform decisions.
- Experience working cross-functionally with business, technical, and customer-facing teams.
- Strong communication and stakeholder management skills.
- Ability to balance customer needs, business objectives, and technical considerations when making recommendations and prioritization decisions.
- Curiosity and a continuous improvement mindset focused on making complex experiences simpler and more intuitive for customers.
- Associate degree (two-year degree) in business, engineering, marketing, or a related field.
- Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future.
Nice To Haves
- 12+ years of experience in eCommerce, search, merchandising, customer experience, B2B distribution, electronic components, or a related field.
- Bachelor’s degree in Engineering, Marketing, or a related field (listed as required under Preferred).
- Experience with site search, product discovery, navigation, or digital merchandising.
- Experience using search analytics, customer behavior data, or experimentation to improve customer outcomes.
- Familiarity with search relevance, recommendation engines, personalization, or AI-assisted search experiences.
- Experience owning or contributing to a product roadmap, backlog, or digital optimization program.
- Understanding of UX principles, usability testing, and customer research methods.
- Experience evaluating third-party technology platforms or digital tools.
- Background in electronics distribution, manufacturing, engineering, or technical product industries.
Responsibilities
- Develop and maintain the strategic roadmap for DigiKey’s search and discovery experience.
- Establish a long-term vision for how customers find products, technical information, tools, and supporting resources.
- Champion initiatives that reduce customer effort and improve findability across digital experiences.
- Monitor market trends, customer behavior, and industry best practices related to search, discovery, and eCommerce.
- Advocate for customer-centric solutions that simplify the journey from problem identification to product selection.
- Identify and evaluate opportunities to improve product discovery through search relevance, UX enhancements, navigation improvements, personalization, content integration, and AI-assisted experiences.
- Lead DigiKey’s strategy for incorporating natural language search and emerging technologies when they improve customer outcomes.
- Partner with UX, Analytics, and Engineering teams to design, test, and validate new discovery experiences.
- Develop experimentation plans and success metrics for new search and discovery capabilities.
- Identify opportunities to leverage external solutions that improve customer outcomes and accelerate innovation.
- Define and maintain search quality standards, including relevance, recall, precision, and result effectiveness.
- Partner with Analytics and Data Science teams to develop measurement frameworks and ongoing monitoring.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
