Portuguese Speaking Search Engine Customer Expert - Work In Athens, Greece

Mercier Consultancy Group

4d•Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic Portuguese Speaking Search Engine Customer Expert for a position in Athens, Greece. This role involves providing expert support and ensuring a seamless experience for a global user base within a high-growth Social Media environment. You will be responsible for high-quality support, analyzing user inquiries, and collaborating with internal teams to improve platform user experience and search engine optimization.

Requirements

Native or fluent Portuguese (spoken and written).
Professional command of English for internal communication.
Valid EU passport (mandatory).
Exceptional problem-solving skills and a tech-savvy mindset.
A genuine passion for digital trends and social media technology.

Nice To Haves

Previous experience in customer support or social media management is highly valued.

Responsibilities

Provide high-quality support to users navigating complex search engines and social media platforms.
Analyze and troubleshoot user inquiries related to account settings and content policies within the Social Media industry.
Ensure all interactions maintain the highest standards of service excellence in the Portuguese language.
Collaborate with internal teams to improve search engine optimization and platform user experience.
Stay updated on rapidly evolving social media trends and technical interface changes.
Maintain accurate documentation of user interactions and escalate complex issues as required.
Contribute to a positive and efficient work culture within our Athens-based office.