Spanish Speaking Customer Agent - Work In Athens, Greece

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking Customer Agent position in Greece, one of the most sought-after destinations for multilingual professionals across Europe. This on-site role based in the vibrant city of Athens places you at the heart of a dynamic Customer Support Services environment, where your fluency in Spanish will be your most powerful professional asset. If you are searching for Spanish-speaking jobs that offer real growth, genuine rewards, and an exciting lifestyle change, this is the role for you.

Requirements

• Native or fluent Spanish language proficiency, both spoken and written, is essential for this role — candidates must be able to communicate confidently and professionally in Spanish at all times.
• Valid EU passport or EU citizenship is mandatory to be eligible for this position.
• Previous experience in a customer service, customer support, or contact centre environment is advantageous, though motivated candidates with strong interpersonal skills are encouraged to apply.
• Excellent communication and active listening skills with a natural ability to build rapport with customers and resolve issues with empathy and efficiency.
• Strong computer literacy and the ability to navigate multiple systems and platforms simultaneously in a fast-paced Customer Support Services setting.
• A proactive, results-oriented mindset with a genuine commitment to delivering an outstanding customer experience and meeting performance benchmarks consistently.

Responsibilities

• Deliver high-quality customer support to Spanish-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of professionalism.
• Accurately identify, assess, and resolve customer enquiries, complaints, and requests in a timely and empathetic manner within the Customer Support Services environment.
• Maintain detailed and precise records of all customer interactions and transactions using internal CRM and case management systems.
• Collaborate closely with cross-functional teams to escalate complex cases and ensure swift, satisfactory resolutions for Spanish-speaking customers.
• Consistently meet and exceed individual performance targets, including customer satisfaction scores, response times, and first-contact resolution rates.
• Stay fully up to date with product knowledge, service updates, and internal procedures to provide accurate and relevant information to customers at all times.
• Contribute positively to a collaborative and supportive team culture, sharing best practices and assisting colleagues to maintain a high-performance customer support operation.
• Provide structured feedback to team leaders and quality assurance departments to support continuous improvement of customer service processes.

Benefits

• Competitive Monthly Salary reflective of your experience, skills, and contribution to the team.
• Fully Paid Training programme designed to set you up for success from your very first day.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a seamless and stress-free move to Athens, Greece.
• Monthly Performance Bonus rewarding your hard work, dedication, and outstanding customer support results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward beyond the standard package.
• A supportive, multicultural, and inclusive workplace where your Spanish language skills are truly valued.
• Clear career development pathways and professional growth opportunities within a thriving international Customer Support Services organisation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed