Seamstress Tailor

David's Bridal•Merrillville, IN

7d•$15 - $19•Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the David’s Bridal brand as members of the store team. The role includes assisting customers throughout the alterations process, advising on gown fit and customization, and completing garment services such as sewing, steaming, pressing, and spot cleaning. The specialist also supports store operations, sales, customer satisfaction, and merchandise standards. The position requires the physical ability to move throughout the store, perform fittings and sewing, handle tools and equipment, and use computers, phones, and point-of-sale systems. Employees may need to stand, walk, or sit for extended periods, bend and reach, climb stairs, and lift or move up to 10 pounds. A high school diploma or equivalent, 1–2 years of retail experience, and prior sewing experience are required. Bridal or special-occasion production experience is preferred; computerized POS experience is a plus.

Requirements

High school diploma or equivalent degree.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform garment fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical activities and visual tasks described, including using POS terminals, computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized point-of-sale (POS) system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns proactively and escalate or partner with leadership when appropriate.
Explain the value of alterations and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information.
Build customer relationships to support satisfaction and loyalty.
Manage inventory-related tasks, including special-order pickups, and ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.

Benefits

Competitive pay
Team bonus
Dayforce Wallet early-pay access
Referral incentive program
Dream Maker employee discount after the first pay period
Vision care
Supplemental critical illness, hospital indemnity, and accidental injury insurance
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance