SEAFOOD/DEPT LEADER

The Kroger Co.•Fort Collins, CO

About The Position

The Seafood Department Leader directs, supports, and supervises the functions and activities of the Seafood department. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, meeting department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing associates, managing scheduling and department operations, supporting sales and merchandising plans, and monitoring expenses, budgets, and financial results. It also includes serving customers with seafood product knowledge and preparation, maintaining food safety and regulatory compliance, and ensuring department equipment and work areas are safe and properly maintained.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school diploma or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates by communicating company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment by demonstrating product knowledge, offering samples, and informing customers about specials.
Cut seafood to customers’ requests using proper equipment and provide ordered fresh or frozen products.
Prepare foods according to temperature logs and cooking instructions.
Partner with store management to create and implement a department business plan.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Maintain compliance with country-of-origin labeling requirements and regulations.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management; maintain appropriate case and cooler temperatures and temperature logs.
Inspect equipment for preventive maintenance and notify appropriate personnel of items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.