Seafood/Dept Leader

Kroger

12d

About The Position

The Seafood/Dept Leader directs, supports, and supervises the functions and activities of the Seafood department. The role focuses on delivering exceptional customer service, maintaining a safe and clean department, meeting sales and profit goals, and upholding quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes leading and developing associates, managing department operations and finances, and ensuring compliance with food safety, labeling, and other applicable regulations. It also involves serving customers directly, including cutting seafood to their requests and preparing food according to established instructions and temperature logs.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school diploma or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates by communicating company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow local, state, and federal laws and company guidelines.
Welcome and assist customers by demonstrating product knowledge, offering samples, and informing them about specials.
Cut seafood to customer requests using proper equipment and provide ordered fresh or frozen products.
Prepare foods according to food temperature logs and cooking instructions.
Partner with store management to create and implement a department business plan.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Monitor and control department expenses.
Assist store management with the store or department budget, profit-and-loss reviews, and actions based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Maintain compliance with country-of-origin labeling and regulations.
Plan, organize, and supervise inventory processes.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are kept.
Inspect equipment for preventive maintenance needs and notify appropriate personnel about repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, people with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.