Seafood/Dept Leader

Kroger•Grand Blanc, MI

About The Position

The Seafood Department Leader directs, supports, and supervises the department’s functions and activities. The role is responsible for creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes managing associates and department operations, serving customers, preparing and handling seafood and other foods, supporting merchandising and promotions, monitoring expenses and financial results, and ensuring compliance with food safety, labeling, and workplace safety requirements. The role requires working cooperatively in a fast-paced and sometimes stressful environment and performing essential job functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife-handling skills and knife speed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates by communicating company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Welcome and assist customers by demonstrating product knowledge, offering samples, and informing them about specials.
Cut seafood to customer requests using proper equipment and provide ordered fresh or frozen products.
Prepare foods according to food temperature logs and cooking instructions.
Partner with store management to create and implement a department business plan.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Monitor and control department expenses.
Assist store management with the store or department budget, profit-and-loss reviews, and appropriate action on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Maintain compliance with country-of-origin labeling and regulations.
Plan, organize, and supervise inventory processes.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are kept.
Inspect equipment for preventive maintenance needs and notify appropriate personnel when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.