Seafood/Dept Leader

Kroger•Southfield, MI

About The Position

The Seafood/Department Leader directs, supports, and supervises the Seafood department to create an outstanding customer experience and a safe, clean environment. The role is accountable for department sales and profit goals and for monitoring established quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees department associates, including communication, teamwork, goal-setting, scheduling, training, development, and performance appraisals. It partners with store management on business planning, budgeting, financial reviews, promotions, merchandising, and expense control. The leader also provides product knowledge and customer assistance, cuts seafood to customer requests, prepares foods according to instructions and temperature logs, and maintains compliance with food safety, labeling, and other applicable regulations. The role includes managing inventory, price changes, equipment inspections and maintenance notifications, and safety procedures. The leader reports accidents, risks, and suspected illegal activity. The job requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, handling customer and business information honestly, and assisting customers—including minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife-handling skills and knife speed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment.
Direct, support, and supervise all Seafood department functions, duties, and activities.
Promote trust, respect, and teamwork among associates by communicating relevant company, department, and job information.
Set department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow applicable local, state, and federal laws and company guidelines.
Help customers discover products, provide product information and samples, and inform customers about specials.
Cut seafood to customer requests using proper equipment and provide ordered fresh or frozen products.
Prepare foods according to temperature logs and cooking instructions.
Partner with store management to create and implement a department business plan.
Inform associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Monitor and control department expenses.
Assist store management with budgets, profit-and-loss reviews, and appropriate action on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Maintain compliance with country-of-origin labeling requirements and regulations.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Ensure proper case and cooler temperatures are maintained and temperature logs are kept.
Inspect equipment for preventive maintenance needs and notify appropriate personnel about repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.