SDR Team Lead

Cloudtalk•Toronto, ON

38d•Hybrid

About The Position

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. CloudTalk is strategically expanding its presence in Tier 1 markets and has assembled a high-impact Inbound SDR team in Toronto. As an SDR Team Lead, you will own the day-to-day performance of our inbound SDR team in Toronto — coaching reps, driving qualification standards, and working closely with Account Executives to ensure a seamless pipeline handoff. This is a player-coach role: you will carry a reduced individual SQO quota alongside your management responsibilities, keeping you close to the process you are leading. As the Toronto team scales, this role offers a clear path toward a full Sales Management position.

Requirements

Experience: 3+ years in a B2B SaaS SDR or sales role, including at least 1 year managing or formally leading a team of quota-carrying reps
Player-coach mindset:
Comfortable carrying your own quota while investing in the growth of those around you
You understand what good qualification looks like and can coach others to replicate it consistently
Data fluency: You use CRM data (HubSpot experience a plus) to diagnose performance, not just report it
Communication: Clear, direct, and empathetic — both with your reps and with cross-functional stakeholders
Resilience and accountability: You own the team's results and thrive in a fast-paced, high-accountability environment

Responsibilities

Lead, coach, and develop a team of up to 10 inbound SDRs in Toronto, driving individual and collective SQO attainment
Carry a personal SQO quota while maintaining high qualification standards
Run regular 1:1s, call reviews, and pipeline debriefs to identify coaching opportunities and performance gaps
Partner closely with Account Executives to ensure smooth, high-quality handoffs and feedback loops on lead quality
Own onboarding and ramp plans for new SDR hires joining the Toronto team
Champion the MEDDPICC qualification framework and CloudTalk discovery playbooks across the team
Track and report on key metrics (SQOs, conversion rates, activity KPIs) in HubSpot — keeping data clean and actionable
Collaborate with Sales Enablement and RevOps on process improvements, tooling, and playbook iterations

Benefits

Uncapped sales bonuses
Be part of one of Europe’s fastest-growing SaaS companies
Sell cutting-edge AI products in a high-growth market
Join a top-tier Business Development Org, where the team is constantly well over 100% attainment
Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on Instagram
Have a front-row seat in our journey to $100M ARR
1-1 Coaching sessions with our resident communications advisor
Leaders Academy & Learning and Development Budget
Unlimited Paid Time Off
Volunteering Days
Home office budget
MacBook for work
Recharge Fridays once per quarter
Fitness Allowance
Private Healthcare
Referral bonuses
Virtual & physical team buildings
Company merchandise