SDR Manager

memoryBlue•Dallas, TX

2d•Onsite

About The Position

memoryBlue is seeking an experienced sales development leader to join its Delivery team. The role combines hands-on leadership of SDRs with strategic client partnership, campaign performance management, client communication, and operational execution. The manager will work across technology markets, products, and go-to-market strategies, learning each client’s business and identifying what is and is not working. Success is measured by SDR performance and development, client pipeline outcomes, and the health and retention of the client portfolio. The position is described as on-site, Monday through Friday, with the role information listing Dallas, Texas; the qualifications also state the ability to work on-site in the Denver office. The manager leads and develops an SDR team, oversees approximately four client campaigns, owns assigned client relationships, and partners with Recruiting, Training, Sales, Operations, and leadership on staffing and delivery. Responsibilities include coaching, performance analysis, campaign strategy and improvement, client updates and advising, reporting, capacity allocation, and maintaining campaign scope, utilization, and profitability. memoryBlue describes the role as an opportunity to make decisions, solve complex challenges, influence client strategy, and develop future sales professionals.

Requirements

At least one year of successful experience as an SDR or BDR in a B2B sales environment, preferably in technology.
At least one to two years of experience directly managing, coaching, or developing SDRs or other early-career sales professionals.
Demonstrated success coaching individuals to achieve measurable performance improvement.
Experience managing KPIs such as activity, connection rates, meetings booked and held, conversion rates, and pipeline generation.
Strong client-facing communication and relationship management skills.
Ability to present performance insights, manage expectations, and navigate challenging conversations.
Strong analytical, organizational, and problem-solving abilities.
Ability to lead an SDR team while managing the performance and priorities of four client campaigns.
Proactive, accountable leadership style and willingness to stay close to day-to-day execution.
Ability to work on-site in the Denver office.

Nice To Haves

Experience in sales outsourcing, an agency, professional services, staffing, or another multi-client environment.
Experience supporting multiple products, industries, buyer personas, or go-to-market strategies.
Familiarity with Salesforce, sales engagement platforms, LinkedIn Sales Navigator, ZoomInfo, and sales performance reporting.
Experience advising senior client stakeholders or supporting client retention and account growth.

Responsibilities

Lead, coach, and develop a team of SDRs; set expectations and foster accountability, continuous learning, and collaboration.
Conduct regular one-on-ones, call coaching, performance reviews, and career development conversations.
Use data and frontline observations to identify performance gaps and provide actionable coaching; develop consistent performers and prepare high-potential team members for future opportunities.
Oversee the strategy, performance, and health of approximately four client campaigns.
Translate client objectives into SDR priorities, campaign strategies, and success criteria; develop understanding of each client’s product, target market, buyer personas, and value proposition.
Monitor activity, connection rates, meetings booked and held, conversion rates, meeting quality, and pipeline progression.
Identify performance trends and improve targeting, messaging, outreach playbooks, and SDR execution to produce qualified conversations and measurable pipeline outcomes.
Serve as primary relationship owner for assigned clients; lead regular meetings and provide data-backed updates on performance, risks, and opportunities.
Set expectations, communicate challenges proactively, follow through on commitments, and recommend changes to improve campaign results.
Support client satisfaction, retention, program longevity, and appropriate opportunities to expand successful partnerships.
Partner with Recruiting and Training to interview, onboard, and ramp SDRs; anticipate staffing needs and support backfills, campaign transitions, and team expansions.
Allocate SDR capacity based on client needs, individual skills, performance, and business priorities.
Maintain accurate campaign, pipeline, performance, and client health reporting.
Monitor campaign scope, staffing, and utilization to support delivery and account profitability.
Collaborate with Sales, Operations, Recruiting, Training, and leadership to resolve issues and improve outcomes.