SDR Manager

Avoca•Santa Barbara, CA

1d•$120,000 - $140,000•Onsite

About The Position

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. Avoca's SDR org has grown to 18 people. We're adding a third SDR Manager to take direct ownership of our Santa Barbara SDR team. You're inheriting a proven motion, qualification criteria, CRM workflows, call intelligence tooling, and will be judged from day one on your pod's SQO volume, SQO quality, and rep development. You'll report directly to our Senior SDR Manager, who is based in our NYC HQ.

Requirements

2+ years managing an SDR/BDR team in B2B SaaS, ideally at a high-growth startup
A track record of hitting or exceeding SQO/pipeline targets with a team of 5+ reps
A hands-on coaching style: you're in call recordings and live coaching sessions every week, not just watching a dashboard
Fluency with a modern sales stack: CRM (HubSpot or similar), call intelligence (Gong, Attention, or similar), sequencing tools
Comfort setting and holding a qualification bar even when it creates short-term friction with reps or AEs
Experience hiring and ramping SDRs from scratch: you know what a strong first 30 days looks like
Data fluency: comfortable pulling and presenting your own pipeline and conversion numbers without waiting on RevOps

Nice To Haves

home services, contractor, or vertical SaaS background
experience scaling a team through a Series B or similar growth stage

Responsibilities

Own a pod of SDRs: run their day-to-day coaching, 1:1s, and performance management
Drive SQO volume and quality against monthly and quarterly targets, holding the line on our SQO Qualification Guide rather than raw activity counts
Run weekly call reviews using our call intelligence platform (Attention), and turn what's working into repeatable technique and kill what isn't
Own ramp for new SDR hires in your pod by building the shadowing plan and certify reps in their first 30 days
Partner with AE leadership to keep the SDR-to-AE handoff tight, with fewer stalled or disputed SQOs, faster ramp for new AE pods
Build and iterate outbound sequences and messaging with Marketing as new segments and verticals open up
Report weekly on pipeline generation, SQO conversion, and rep-level performance to our VP Sales
Partner with other SDR Managers to keep coaching standards, tooling, and process consistent across both pods