SDR Manager

Edmunds GovTech, Inc.•Northfield, NJ

1d•Onsite

About The Position

The Edmunds GovTech (EGT) Sales Development Representative (SDR) Manager is a marketing and sales position with an industry-leading provider of local government ERP software solutions. This role owns the performance of the SDR team and is measured on pipeline growth and the quality of qualified opportunities passed to sales. This position is in Northfield NJ and reports to the VP of Marketing. Our SDR Manager will spend most of their time coaching reps and reviewing calls for qualification purposes. They will manage and track key KPIs and provide updates on performance.

Requirements

Bachelor’s degree
2+ years managing or coaching an SDR/BDR team, ideally in a B2B or Government SaaS environment
Hands-on proficiency with Salesforce, Salesloft, and Gong; you should be comfortable building cadences, creating automations, being the system admin, pulling conversation analytics, and using both tools daily, not just reporting off them
A track record of improving team performance through coaching, not just managing to a number
Strong grasp of qualification frameworks and experience refining them based on downstream conversion data
Excellent communication skills; you'll be giving direct, specific feedback on calls constantly
Comfortable being on the phone yourself and coaching in real time, not just after the fact
Interest in remaining up-to-date on industry trends and insights, pivoting calls and priorities as trends develop
Comfort level with technology, marketing campaigns, and marketing automation
Desire to learn in fast-paced environment

Responsibilities

Manage the Sales Development Rep (SDR) team, ensuring that the team is carrying out Salesloft campaigns with current messaging, measuring success of outreach and frequency, and adjusting future activities to increase pipeline
Coach SDRs daily through live call shadowing, call recording reviews, and 1:1s, using Salesloft data to identify patterns, skill gaps, and coaching moments across the team
Run and refine the outbound cadence and sequencing strategy in Salesloft, ensuring reps are executing plays consistently and effectively
Get on calls yourself; model best practices, jump into live coaching moments, and stay close enough to the work to coach with credibility
Own and continuously refine the lead qualification process (e.g., BANT), tightening criteria based on what converts downstream
Drive team quota attainment for qualified meetings/opportunities and overall pipeline contribution
Analyze call and activity data in Gong and Salesloft to spot trends, identify top performer behaviors, and scale them across the team
Deliver structured feedback loops: call scorecards, roleplay sessions, and skill-building programs tied to specific competencies (discovery, objection handling, qualification, best practices, government trends)
Create and build automation rules and flows in Salesloft and Gong
Partner with Sales and Marketing leadership to align qualification standards, messaging, and lead routing
Hire, onboard, and ramp new SDRs against a clear coaching and LMS platform
Work with Regional Sales Directors, VP of Sales, and VP of Marketing to ensure quality assurance and proper lead qualification for additional coaching
Assist with tasks assigned by VP of Marketing with input from the VP of Sales, Regional Sales Directors, and Chief Revenue Officer