SCS Technician II, Technology Support

UPS Supply Chain Solutions • Shepherdsville, KY

2d

About The Position

The SCS Technician II, Technology Support performs technical, analytical, or maintenance work, using knowledge gained through formal vocational or technical education and on-the-job training. The role applies working knowledge to defined analytical, scientific, or operational processes and completes assigned work within its area of expertise, following standard operating procedures or scientific methods with a moderate degree of supervision.

The position ensures successful execution and implementation of customized solutions and organizational initiatives through root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships. It coordinates delivery of customer experience for IT services, support, and project deployments, and manages daily cost, staffing, equipment inventory, system compliance, safety, and security for organizational technology resources. The role provides technical training and development, monitors expenses against financial expectations and organizational metrics, builds customer relationships through direct and consultative engagement, and uses technology to initiate, deploy, and track projects and support services 24x7.

The listed schedule is Sunday through Thursday, 2:00 p.m. to 10:30 p.m. The role is permanent. Internal posting information lists Pay Grade A13. Applicants must meet the stated U.S. citizenship or work authorization requirement.

Requirements

• Must be a U.S. citizen or national, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Ability to complete assigned work within the area of expertise while following standard operating procedures and/or scientific methods, with a moderate degree of supervision.
• Knowledge typically gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Nice To Haves

• Net+ certification.
• A+ certification.
• Communication and organizational skills.
• Previous experience managing a high volume of support tickets.

Responsibilities

• Ensure successful execution and implementation of customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships.
• Lead, manage, and coordinate delivery of customer experience for information technology services, support, and project deployments.
• Manage daily cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources, including hardware, software, automation, and network infrastructure.
• Provide technical training and development to departmental resources and customers.
• Plan, monitor, and adjust expenses to meet or exceed financial expectations and organizational metrics.
• Apply approved principles for evaluating and setting goals and measures to deliver results.
• Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
• Use technology to initiate, deploy, and track projects and support services 24x7.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed