W2 Role - Scrum Master

Nexiva•Grand Rapids, MI

23h•Hybrid

About The Position

The Scrum Master will support cross-functional Marketing Technology work as an operational backbone for the team, creating visibility, coordinating activity, reinforcing accountability, and helping work progress across stakeholders and dependencies. The organization currently operates within SAFe, but the role calls for flexibility in applying delivery methods and may incorporate more project management practices over time. The successful candidate will choose an approach suited to the work, team, and intended outcome, and will be proactive, highly organized, and attentive to the detail needed to maintain delivery progress. The role includes coordinating priorities, milestones, dependencies, commitments, risks, and work tracking across multiple workstreams. The Scrum Master will facilitate team and SAFe ceremonies, support backlog readiness and delivery flow, pursue blockers through resolution, and escalate issues requiring leadership support. They will coordinate across product, marketing, technology, business partners, and external vendors, while improving communication, handoffs, and accountability. The position is hybrid, with three days onsite in Grand Rapids, Michigan. Relocation is open only from Illinois, Michigan, Ohio, Indiana, or Wisconsin. The engagement is for at least three months, with a likely long-term extension through 2027.

Requirements

At least 5 years of experience in delivery leadership, Scrum Master, project management, Agile program management, or a comparable role; the posting also specifies 5+ years of Scrum Master experience.
Previous retail or grocery experience is a must.
Traditional Scrum Master background; the posting distinguishes this from a technical project manager with some Scrum experience.
Strong SAFe experience and working knowledge of SAFe and Agile delivery practices, with the judgment to apply them pragmatically.
Experience supporting technology delivery teams and cross-functional business stakeholders.
Demonstrated strength in visual management, detailed work tracking, risk management, dependency coordination, and issue escalation.
Strong facilitation and stakeholder communication skills, including the ability to make complex delivery information clear and actionable.
Ability to influence, create accountability, and move work forward without relying on formal authority.
Consistent follow-through, sound judgment, and a strong bias toward action.
Hybrid work in Grand Rapids, Michigan, with three days onsite; relocation is open only from Illinois, Michigan, Ohio, Indiana, or Wisconsin.

Nice To Haves

Experience supporting Marketing Technology, digital, customer experience, commerce, or related platforms.
Experience with Azure DevOps, GitHub Issues, or comparable tools.
Experience coordinating vendors or third-party delivery partners.
SAFe Scrum Master, Advanced Scrum Master, PMP, PMI-ACP, or comparable certification.
Experience in an organization evolving between Agile and more traditional project delivery models.

Responsibilities

Create and maintain an integrated view of active work, priorities, milestones, dependencies, and commitments.
Translate broad goals into clear actions, owners, sequencing, and next steps, and drive follow-through on commitments and action items.
Maintain delivery momentum across multiple workstreams and stakeholder groups.
Establish and maintain boards, dashboards, plans, RAID logs, and other visual management tools.
Ensure work items clearly communicate scope, ownership, status, and next steps, and keep delivery information current and accurate.
Provide concise status reporting on progress, risks, dependencies, and decisions needed.
Identify blockers, delivery risks, resource constraints, and cross-team dependencies early; actively pursue resolution and track issues through closure.
Escalate issues requiring leadership attention with clear context, impact, urgency, and recommended action, and communicate outcomes to affected stakeholders.
Facilitate stand-ups, planning, refinement, reviews, retrospectives, and PI planning activities.
Help the team navigate SAFe practices and participate in ART-level planning and coordination.
Partner with product and technology leaders on backlog readiness, prioritization, capacity planning, and delivery flow.
Use retrospectives and delivery data to identify practical improvements in team effectiveness.
Coordinate work across product, marketing, technology, business partners, and external vendors.
Facilitate discussions that clarify priorities, ownership, decisions, timelines, and tradeoffs; improve communication and handoffs across teams.
Build trusted working relationships while holding stakeholders accountable for commitments.
Apply Agile, SAFe, Kanban, project management, or hybrid practices according to the needs of the work.
Maintain project plans, milestones, decision logs, and stakeholder communications where appropriate.
Introduce useful structure without unnecessary process or administrative overhead, and help evolve delivery practices as team and portfolio needs change.