Scrum Master - Enterprise Fraud Case Management Program

BOK Financial•Tulsa, OK

1d•Onsite

About The Position

The Scrum Master supports one to three delivery teams in a fast-paced, product-development-driven environment. The role helps problem-solving teams become high-performing product delivery teams by fostering self-organization, continuous improvement, effective communication, and a strong team culture. The Scrum Master coaches team members in the Agile Manifesto and Scrum, Kanban, Nexus, or SAFe frameworks and helps teams deliver resilient, customer-centric technology in support of the company and its business units. The role also contributes to the broader Agile community by facilitating organizational change and supporting others in their Agile development. The position is based in Tulsa. The job posting does not specify a salary range.

Requirements

Bachelor’s degree in Computer Science, Business Administration, or a related discipline, or an equivalent combination of education and experience.
Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or equivalent certification.
Two to four years of experience in a broad range of technical and business environments.
At least one year of experience as a Scrum Master leading Agile teams.
Experience with Agile toolsets, specifically Atlassian JIRA and Confluence.
Experience working in an environment requiring cross-team or cross-department collaboration.
Knowledge of project management methodologies and demonstrated experience coordinating team workflow in a fast-paced, deadline-driven environment.
Working knowledge of software development life cycles.
Ability to understand business needs and create a clear, coherent approach to program or initiative setup, execution, and control.
Ability to use sound business judgment and tailor an approach to achieve optimal business outcomes.
Ability to influence organizational change.
Self-motivation, discipline, task focus, and a record of delivering high-quality results within strict deadlines and budget.
Intellectual curiosity, problem-solving ability, attention to detail, and prompt follow-through.
Conceptual thinking and analytical skills, including the ability to analyze problems involving interrelationships and dependencies and identify solutions.
Good oral and written communication skills and ability to communicate effectively with all organizational levels, from Scrum team members to executives.
Moderate leadership skills and experience collaborating effectively with highly technical teams.

Responsibilities

Implement Scrum, Kanban, Nexus, or SAFe as a software-development framework for IT delivery teams and build and develop the team.
Facilitate and lead Agile events and ceremonies, including sprint planning, grooming, retrospectives, refinement, and daily stand-ups.
Ensure responsibilities and accountability for key program or project roles are clearly defined.
Lead the team in establishing feasible feature and sprint timelines, and manage expectations for the team and stakeholders.
Guide the team toward self-organization and continuous improvement.
Improve team performance by removing obstacles, managing conflicts, supporting decision-making, and promoting continuous improvement.
Identify risks that could hinder goals and engage the team in mitigating them.
Use multidirectional communication and negotiation to influence and achieve team goals.
Cultivate a culture of rapid innovation and ongoing enhancement.
Monitor progress toward roadmap and sprint goals using Agile metrics and contribute to status reports as required.
Provide input to help identify and form future Agile teams.
Contribute to the company’s Agile community by facilitating change and supporting others in their Agile journey.
Continue developing skills to effectively implement Scrum, Kanban, Nexus, or SAFe methodologies and encourage team members’ continued growth.