Scrum Master - Enterprise Fraud Case Management Program

BOK Financial•Tulsa, OK

1d•Onsite

About The Position

The Scrum Master supports 1–3 delivery teams in a fast-paced, product-development-driven environment. The role helps teams become high-performing product delivery teams by fostering self-organization, continuous improvement, clear communication, and effective organization. The Scrum Master coaches team members in Agile principles and Scrum, Kanban, Nexus, or SAFe frameworks. The position implements and facilitates Agile frameworks and ceremonies, helps teams set and track goals, resolves obstacles, addresses risks, manages conflicts, and communicates with stakeholders. The Scrum Master also contributes to the organization’s Agile community and supports the development of future Agile teams. The role is office-based. A bachelor’s degree in Computer Science, Business Administration, or a related discipline is normally expected, along with a Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or equivalent combination of education and experience.

Requirements

Bachelor’s degree in Computer Science, Business Administration, or a related discipline, or equivalent combination of education and experience.
Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or equivalent combination of education and experience.
2 to 4 years’ experience across a broad range of technical and business environments.
At least 1 year of experience as a Scrum Master leading Agile teams.
Experience with Agile toolsets, specifically Atlassian tools including JIRA and Confluence.
Experience working in an environment requiring cross-team or cross-department collaboration.
Knowledge of project management methodologies and experience coordinating team workflow in a fast-paced, deadline-driven environment.
Working knowledge of software development life cycles.
Ability to understand business needs and create a clear approach to program or initiative setup, execution, and control.
Ability to use sound business judgment and tailor approaches to drive business outcomes.
Ability to influence organizational change.
Self-motivation, discipline, task focus, and a record of delivering high-quality results within strict deadlines and budget.
Intellectual curiosity, problem-solving ability, attention to detail, and prompt follow-through.
Conceptual thinking and analytical skills, including analyzing interrelationships and dependencies to identify solutions.
Good oral and written communication skills and ability to communicate effectively with all organizational levels, from Scrum team members to executives.
Moderate leadership skills and experience collaborating effectively with highly technical teams.

Responsibilities

Implement Scrum, Kanban, Nexus, or SAFe as a software development framework for IT delivery teams and build and develop the team.
Facilitate and lead Agile events and ceremonies, including sprint planning, grooming, retrospectives, refinement, and daily stand-ups.
Ensure responsibilities and accountability for crucial program or project roles are clearly defined.
Help the team establish feasible feature and sprint timelines and manage expectations of the team and stakeholders.
Guide the team toward self-organization and continuous improvement.
Improve team performance by resolving obstacles, managing conflicts, aiding decision-making, and promoting continuous improvement.
Identify risks that could hinder goals and engage the team in mitigating them.
Use multidirectional communication and negotiation to influence and achieve team goals.
Cultivate a culture of rapid innovation and ongoing enhancement.
Monitor progress toward Roadmap and Sprint goals using Agile metrics and contribute to status reports as required.
Provide input to identify and form future Scrum, Kanban, Nexus, or SAFe teams.
Contribute to the company’s Agile community by facilitating change and aiding others in their Agile journey.
Continuously enhance Agile skills and inspire growth in team members.