Screening & Applications Specialist - Sandy Springs, GA

Cortland•Sandy Springs, GA

11d

About The Position

The Screening and Application Specialist helps establish consistency throughout the leasing process while providing exceptional service to applicants and associates. The specialist is the main point of contact for applicants from application submission through move-in. The role oversees prospective applications, guides applicants through the application and approval process, prepares and executes leases before move-in, and follows established procedures and guidelines. It also involves collecting and verifying supporting documentation, maintaining records in OneSite, coordinating pre-move-in requirements, and issuing adverse action letters for denied applications. The specialist works with communities to provide daily reports, maintains reporting and lease data, closes out final account statements, and manages the funnel and CRM to track important dates and tasks. The position requires collaboration, strong administrative and organizational skills, discretion with confidential information, and flexibility to work weekends or extended hours as needed.

Requirements

At least 2 years of experience in a role requiring organization, scheduling, and collaboration.
Bachelor’s degree or relevant business degree.
Knowledge of application and lease procedures, rental criteria, applicant consent to investigations, applicant processing standards, and company privacy policies.
Strong written and verbal communication skills and cultural adeptness, with the ability to influence leaders and tailor communications across organizational levels.
Proactive, service-centered, and team-building attitude.
Exceptional time-management, administrative, and organizational skills, with the ability to thrive in a rapid-paced and quickly changing environment.
Strong work ethic and respect for sensitive, confidential information.
Flexibility to work weekends and/or extended hours as needed.

Nice To Haves

Experience in the multifamily, real estate, or a customer-focused industry.
Bilingual skills.

Responsibilities

Oversee and administer prospective applications.
Serve as the main contact for applicants during the application and approval process.
Generate accurate leases and execute them before the move-in date.
Work with applicants to prepare lease documents for signature and approval.
Follow established processes and guidelines in daily activities to serve applicants, communities, and investors.
Collect, review, and verify supporting documentation for lease signers, including proof of income, rental history, photo identification, and employment history; conduct further credit or criminal investigation as needed.
Ensure proper documentation is loaded into OneSite.
Coordinate collection of pre-move-in items, including insurance coverage, bonds, utility updates, and lease-signer agreements.
Send adverse action letters to denied applicants.
Engage with communities to provide daily reports.
Maintain reporting for Lease Specialist flow.
Close out Final Account Statements.
Input and maintain lease data.
Maintain the funnel and CRM to track important dates and tasks.