Resident Services Specialist - Sandy Springs, GA

Cortland • Atlanta, GA

2d

About The Position

As a Resident Services Specialist within Cortland’s centralized Contact Center, you will be a primary point of contact for residents and ensure interactions reflect the company’s commitment to exceptional service. You will help foster resident relationships, resolve concerns promptly, and support satisfaction and retention through service excellence. The role calls for adaptability, empathy, and the ability to thrive in a fast-paced, dynamic environment while handling a high volume of interactions and competing priorities.

Requirements

• At least 2 years of experience delivering exceptional customer service.
• High school diploma or equivalent.
• Ability to handle confidential information with discretion and integrity.
• Strong time management, prioritization, and organizational skills in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Skill with CRM tools and the ability to navigate systems in a contact center environment.
• Strong attention to detail and ability to accurately review applications, verify documentation, and maintain compliance while managing multiple tasks.
• Ability to adapt to changing priorities and maintain accuracy under pressure.
• Flexibility to work weekends and extended hours as business needs require.

Nice To Haves

• Experience in a service-driven or high-volume contact center environment.
• Experience in the multifamily housing industry is strongly preferred.
• Familiarity with property management platforms such as Funnel, OneSite, and RealPage.

Responsibilities

• Respond to resident calls, emails, and chat inquiries professionally and with a solutions-oriented approach.
• Communicate clearly and consistently with multiple residents at once, providing timely updates and guidance.
• Address resident questions and concerns with empathy and patience, including de-escalating challenging situations when needed.
• Navigate multiple technology platforms and adapt to changing systems and processes while staying organized in a high-volume environment.
• Collaborate with teammates to achieve shared goals.
• Follow Fair Housing practices and company standards.
• Review applications, verify documentation, and maintain compliance accurately while managing multiple tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED