SCM Manager - Fulfillment & Logistics

HYH America•Irvine, CA

6d•$90,000 - $120,000•Onsite

About The Position

The SCM Manager - Fulfillment & Logistics leads customer order fulfillment, EDI operations, third-party logistics (3PL) and warehouse partnerships, inventory control, domestic shipping, and related customer service processes. The role ensures accurate, timely, cost-effective, and compliant movement of finished goods from warehouse receipt through customer delivery and returns. This manager serves as the principal operational liaison among Sales, Supply Planning, Procurement, Finance, Quality Assurance (QA), customer accounts, warehouses, and carriers. The position is accountable for service performance, inventory integrity, partner oversight, issue resolution, process improvement, and team coordination within the logistics and fulfillment function. This is a full-time, exempt position based fully on-site at the company’s Irvine, California office. The work is primarily office-based and involves prolonged computer use and meetings, with possible visits to warehouses and distribution facilities. Occasional work outside regular business hours and business travel may be necessary to address time-sensitive shipping or customer issues.

Requirements

Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field, or equivalent relevant professional experience.
At least 7 years of progressively responsible experience in logistics, order fulfillment, distribution, warehouse/3PL operations, or a closely related function.
At least 2 years of experience leading personnel, supervising operations, or directly managing 3PL/vendor performance and service delivery.
Demonstrated experience managing customer orders, outbound transportation, inventory reconciliation, fulfillment exceptions, and 3PL/warehouse coordination.
Working knowledge of EDI-based customer transactions, retail/distributor routing requirements, and fulfillment compliance processes.
Experience using ERP and/or WMS; ability to investigate transaction discrepancies and maintain accurate operational data.
Proficiency in Microsoft Excel, including pivot tables, lookup functions, and analysis of operational reports and KPIs.
Ability to assess freight and warehouse costs, review invoices, manage service metrics, and implement practical process improvements.
Strong leadership, planning, analytical, communication, negotiation, and problem-solving skills, including the ability to prioritize and resolve urgent cross-functional issues.
Ability to perform prolonged computer-based work and manual-dexterity tasks and participate in virtual or in-person meetings.
May need to walk or stand during warehouse and distribution-facility visits and occasionally handle items weighing up to 20 lbs.; reasonable accommodations are provided as required by law.
Ability to respond to time-sensitive shipping or customer issues; occasional work outside regular business hours and business travel may be necessary.

Nice To Haves

Experience in food, beverage, CPG, retail distribution, or other high-volume, multi-customer fulfillment environments.
Experience with major retailer and distributor requirements, including purchase order/ASN workflows, OTIF scorecards, deductions, and routing-guide compliance.
Hands-on familiarity with EDI transaction sets such as 850, 855, 856, and 810, and with systems integration or EDI troubleshooting.
Experience with inventory lot traceability, shelf-life management, FEFO/FIFO rotation, and QA coordination for product holds and recalls.
Experience using WMS, TMS, inventory/BI reporting tools, or ERP platforms such as NetSuite, SAP, Oracle, or Microsoft Dynamics.
Exposure to freight or 3PL contract negotiations, transportation claims, budgeting, and continuous-improvement initiatives.

Responsibilities

Oversee the order-to-ship workflow, including purchase order intake, validation, allocation, release, shipment confirmation, and order-exception resolution.
Manage day-to-day EDI transactions and integrations with customers, retailers, 3PL partners, and internal systems; monitor document flows and troubleshoot failed or discrepant transactions.
Maintain customer-specific order, routing, labeling, packaging, documentation, and EDI compliance requirements; work with cross-functional teams and 3PLs to resolve order holds, short shipments, cancellations, and system or master-data issues.
Manage operational relationships with 3PL providers and warehouses, overseeing receiving, put-away, storage, picking, packing, outbound processing, and returns handling.
Set service expectations and evaluate 3PL performance against SLAs; address capacity constraints, inventory variances, shipment errors, damages, and recurring deficiencies through corrective actions.
Oversee warehouse procedures, shipping and receiving controls, customer compliance requirements, and appropriate product handling practices.
Validate 3PL billing, accessorial charges, and performance reporting; support vendor reviews and contract or rate discussions.
Maintain accurate inventory records across company systems and warehouse/3PL locations, including available, committed, damaged, returned, and held stock.
Coordinate cycle counts, physical inventories, stock adjustments, reconciliations, and root-cause analysis of shrinkage or inventory discrepancies.
Monitor inventory availability, aging, lot/batch identifiers, shelf life, expiration dates, and stock rotation; communicate risks to Supply Planning and Sales.
Coordinate inventory transfers, returns, write-offs, product holds, and disposition of damaged or nonconforming goods with authorized stakeholders.
Support QA-led traceability, recall/withdrawal readiness, and applicable warehouse food-safety or storage-control requirements; escalate product integrity concerns.
Plan and oversee outbound shipments, delivery schedules, carrier coordination, freight appointments, and shipping documentation.
Monitor tracking, proof of delivery, delivery exceptions, shortages, damages, and missed appointments; resolve issues with carriers, warehouses, and customers.
Ensure compliance with customer routing guides and delivery specifications, including packaging, labeling, pallet configuration, and appointment windows.
Evaluate shipping methods, freight rates, carrier service, and accessorial costs; support freight optimization, claims handling, and dispute resolution.
Manage returns, refusals, recovery activities, and reverse-logistics workflows, ensuring accurate records and timely customer communication.
Serve as the primary logistics and fulfillment contact for assigned customer accounts, including retailers, distributors, and other business partners.
Communicate order status, inventory availability, shipment timing, operational exceptions, and corrective-action plans to internal teams and external partners.
Collaborate with Sales on customer service needs and promotional or launch execution, and with Supply Planning on stock constraints and allocation priorities.
Partner with Finance on invoice or deduction discrepancies and with QA on damaged, expired, or potentially nonconforming products; escalate issues as appropriate.
Track and report KPIs including OTIF delivery, order accuracy, fill rate, inventory accuracy, EDI exception rate, warehouse productivity, freight cost, and customer chargebacks.
Analyze operational data to identify recurring failures, bottlenecks, service risks, and opportunities to improve cost, speed, accuracy, and customer satisfaction.
Monitor logistics and warehouse expenses, support budget planning, and review freight, 3PL, storage, and other fulfillment invoices for accuracy and adherence to approved terms.
Create, maintain, and improve SOPs, escalation paths, dashboards, and internal controls for fulfillment and warehouse workflows.
Support ERP, WMS, TMS, and EDI system improvements, testing, integration, training, and process standardization.
Lead, coach, and coordinate assigned logistics/fulfillment personnel; clarify responsibilities, set priorities, monitor workload, and support performance development.
Conduct operating reviews with external partners and internal stakeholders and follow through on issue logs, improvement initiatives, and corrective actions.
Anticipate capacity constraints, peak-volume periods, inventory disruptions, transportation failures, and other fulfillment risks; establish contingency and escalation plans.
Promote accurate documentation, operational accountability, safe working practices, and effective cross-department collaboration.
Perform other related duties as assigned, consistent with the position and business needs.