SCIP Program Manager

Western Tidewater Community Service Board•Franklin, VA

About The Position

Western Tidewater Community Services Board is seeking an ID/DD SCIP Program Manager to support its coordinated, recovery-oriented system of mental health, intellectual disability, and substance abuse services for residents of Franklin, Suffolk, Isle of Wight, and Southampton. The role supervises and supports case managers and outpatient clinicians, oversees SCIP referrals and intakes, monitors consumer services and service needs, and helps ensure department compliance with DBHDS, Medicaid, licensure, and agency requirements. The position also provides staff training, reviews reporting, enforces policies and procedures, and represents SCIP services professionally.

Requirements

Bachelor of Arts or Bachelor of Science degree from an accredited college or university, with major coursework in psychology, social work, or a related field.
At least three years of experience in the human services field.
Valid driver’s license and an acceptable DMV driving record at the time of employment and continuously thereafter.
Knowledge of consumer rights; MHCM/MHOP regulations; Medicaid and licensure regulations; human rights reporting procedures; HIPAA; and applicable state and federal confidentiality laws.
Knowledge of serious mental illness, intellectual disabilities, and substance abuse, including relevant clinical and developmental issues, depending on the population served.
Knowledge of assessment types, including functional assessment, and their appropriate use in service planning.
Knowledge of treatment modalities and interventions, including behavior management, independent living skills training, supportive counseling, family education, crisis intervention, recovery, discharge planning, and service coordination.
Knowledge of service-planning processes and the major components of a service plan.
Knowledge of medication use in care or treatment of the population served and Medicaid waiver regulations.
Knowledge of community services and systems, including primary health care, support services, eligibility criteria, intake processes, and general community resources.
Ability to identify and document individuals’ needs for resources, services, and other supports; interview; provide crisis prevention, intervention, and management; and advocate.
Ability to observe, record, and report staff compliance; identify community services and resources; establish service systems; and coordinate services from diverse public and private providers.
Ability to operate computers and use computer software systems.
Demonstrate positive regard for consumers and their families, persistence, objectivity, teamwork, and effective inter- and intra-agency working relationships.
Complete reports accurately and on time; plan, organize, and manage time effectively; maintain confidentiality; and prioritize multiple tasks.
Maintain professional ethical standards and work independently under general supervision.
Work flexible hours when necessary.
Write to a professionally accepted standard; communicate effectively and diplomatically, verbally and in writing; interpret policies and procedures; demonstrate initiative; and represent SCIP services knowledgeably and professionally.

Responsibilities

Supervise, lead, and support case managers and outpatient clinicians, providing guidance and feedback to improve service delivery and clinical skills.
Conduct regular individual supervision sessions to assess performance, support professional development, and ensure staff have needed resources.
Develop and implement team training and developmental programs focused on improving practices and knowledge of mental health care.
Promote a collaborative team culture and facilitate regular team meetings to address challenges, share insights, and foster peer support.
Manage SCIP service referrals and coordinate completion of intakes.
Complete departmental utilization reviews to ensure compliance with DBHDS, Medicaid, licensure, and agency regulations and policies, and prevent disallowed billing.
Coordinate and conduct ongoing staff training on Medicaid and licensure guidelines, procedures, and regulations.
Monitor and track consumers’ services and needs, including service-plan dates, quarterly review dates, and service types.
Run Credible reports routinely and review them at least monthly.
Enforce program and agency policies and procedures.
Assist the supervisor or administrator as directed.
Perform other duties as assigned by the supervisor, administrator, director, or executive director.