Scientific Support Specialist

Bio-Techne • Minneapolis, MN

4d • $49,700 - $81,650

About The Position

The Scientific Support Specialist provides technical support on Bio-Techne products with a focus on delivering a first-class customer experience. The specialist serves as a customer contact for technical and service-related issues, demonstrates product uses and advantages, and uses scientific experience to address customer concerns and determine corrective actions and follow-up. The role works closely with sales, marketing, QA/QC, and research and development.

The specialist advises customers on products based on their needs and research interests, contributes to subject matter expert teams and materials, and writes, edits, and maintains technical literature and internal reference resources. The role also keeps current with technologies and product lines, coordinates product and field notifications, and provides technical training and literature for internal customers.

Requirements

• Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, or biochemistry.
• At least 2 years of laboratory experience.
• Extensive technical skills in at least one of the following areas and general knowledge of the remaining areas: cell culture, ELISA, Western blot, flow cytometry, IHC/ICC, molecular biology, or protein chemistry.
• Problem-solving and critical-thinking skills, including the ability to identify and evaluate alternative courses of action.
• Verbal and written communication skills, including technical writing.
• Presentation skills and the ability to communicate professionally with customers and people at all organizational levels.
• Ability to assist customers professionally and establish effective relationships throughout the company.
• Ability to critically review scientific literature, identify key concepts, and summarize them.
• Planning, organization, time-management, and multitasking skills.
• Willingness and ability to use computer applications for communication, documentation, data analysis, and customer support, including Microsoft Word, Excel, Access, MS Dynamics AX, and Salesforce.com.
• Attention to detail and a high level of accuracy.
• Ability to work independently and as part of a team.
• Ability to work hours aligned with standard business operations between 7:00 AM and 6:00 PM CST.
• Must have work authorization that does not now or in the future require visa sponsorship.

Responsibilities

• Provide technical support to customers on company products, including complaint follow-up and answering questions.
• Analyze problems of diverse scope and evaluate identifiable factors.
• Recommend products based on end-user needs and research interests, and use customer interactions to support business opportunities.
• Participate in selected subject matter expert teams and develop and maintain subject matter materials.
• Write, edit, and maintain technical literature, including Q/A databases, product inserts, protocols, and internal reference databases.
• Stay current on technology and product-line use by attending seminars, reading scientific literature, and using products in the lab.
• Coordinate field notifications, discontinuations, and new product releases.
• Provide technical training and literature for internal customers.
• Perform additional duties as assigned.

Benefits

• Medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield insurance benefits beginning on day one.
• 401(k) plan.
• Employee stock purchase plan.
• Health Savings Account and Flexible Spending Account, including Dependent Care FSA.
• Mentorship, promotional opportunities, training and development, tuition reimbursement, and internship programs.
• Employee resource groups, paid volunteer time off, employee events, and charity drives.
• Accrued leave policy with paid holidays, paid time off, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level