Scientific Support Specialist

Bio-Techne • Minneapolis, MN

2d

About The Position

The Scientific Support Specialist provides technical support on Bio-Techne products with a focus on delivering a first-class customer experience. The specialist serves as a customer contact for technical and service-related problems, explains product uses and advantages, and draws on scientific experience to address customer concerns and determine corrective actions and follow-up. The role works closely with Sales, Marketing, QA/QC, and Research and Development.

The specialist provides product guidance based on end-user needs and research interests, contributes to selected Subject Matter Expert teams, and develops and maintains subject matter materials. The role also writes, edits, and maintains technical literature and internal reference resources; stays current with relevant technologies and product lines; coordinates product and field notifications; and provides technical training and literature to internal customers. The position requires working hours aligned with standard business operations, 7:00 AM to 6:00 PM CST.

Requirements

• Bachelor’s degree or equivalent in molecular biology, laboratory science, immunology, cell biology, or biochemistry.
• At least 2 years of laboratory experience.
• Extensive technical skills in at least one of the following areas and general knowledge of the remaining areas: cell culture, ELISA, Western blot, flow cytometry, IHC/ICC, molecular biology, or protein chemistry.
• Problem-solving and critical-thinking skills, including the ability to identify and evaluate alternative courses of action.
• Verbal and written communication skills, including technical writing and professional presentation skills.
• Ability to assist customers professionally and establish effective relationships throughout the company to gather ideas and information.
• Ability to critically review scientific literature, identify key points or concepts, and summarize them.
• Planning, organization, time-management, and multitasking skills.
• Willingness and ability to use computer applications for communications, documentation, data analysis, and customer support, including Microsoft Word, Excel, Access, Microsoft Dynamics AX, and Salesforce.com.
• Attention to detail and ability to work accurately.
• Ability to work independently and as part of a team.
• Ability to work hours conforming to standard business operations (7:00 AM to 6:00 PM CST).
• Must have work authorization that does not now or in the future require U.S. visa sponsorship.

Responsibilities

• Provide technical support to customers on company products, including complaint follow-up and answering questions.
• Evaluate problems of diverse scope by analyzing identifiable factors.
• Recommend products based on end-user needs and research interests, and use customer interactions to support business opportunities.
• Participate in selected Subject Matter Expert teams and develop and maintain subject matter materials.
• Write, edit, and maintain technical literature, including Q/A databases, product inserts, protocols, and internal reference databases.
• Stay current on technology and product-line uses through seminars, scientific literature, and laboratory product use.
• Coordinate field notifications, discontinuations, and new product releases.
• Provide technical training and literature for internal customers.
• Perform additional duties as assigned.

Benefits

• Medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield insurance benefits starting on day one.
• 401(k) plans.
• Employee stock purchase plan.
• Health Savings Account, Flexible Spending Account, and Dependent Care FSA.
• Mentorship, promotional opportunities, training and development, tuition reimbursement, and internship programs.
• Employee resource groups, paid volunteer time off, employee events, and charity drives.
• Accrued leave policy with paid holidays, paid time off, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level