Scientific Account Manager

Panasonic•Powder Springs, GA

2d•Onsite

About The Position

This role involves developing relationships with decision-makers in companies for HVAC/R contracting opportunities. The Scientific Account Manager will listen to client needs and develop programs or projects to fulfill them, lead business processes from conception to completion, and compile and manage sales plans for their district. The position also requires providing total account business reports and annual forecasts, gathering preliminary information, performing facility walk-throughs to assess opportunities, and estimating project and/or service agreements by analyzing equipment, controls, subcontractors, and services. The role includes developing preliminary project/service agreement fulfillment schedules, preparing and finalizing proposals, negotiating and reviewing agreement/project scopes, and ensuring customer retention through service agreement renewals, quoting repairs, retrofits, replacements, and scheduling routine customer visits. The Scientific Account Manager will also present and review proposals/contracts with buying influences, negotiate scope, prepare transition documents, and communicate project readiness to the operations team. Additionally, the role involves conducting cold calls on new and existing accounts for supermarket/scientific refrigeration new construction and remodels, assisting in the development of these projects, and coordinating the distribution or movement of projects/services to customers by communicating with store managers, maintenance personnel, and other customer personnel, while coordinating fulfillment activities with various internal teams.

Requirements

High School Diploma GED required
5 or more years of experience
Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
Strong communication skills, verbal and written, required.
Intermediate to advanced proficiency in Microsoft Office Suite.
Strong organizational, time management skills.
Flexibility to work outside normal working hours, as required.
Valid driver’s license and safe driving record.
Travel within region as required.
Strong leadership and business acumen.

Nice To Haves

Bachelor’s Degree preferred
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC are preferred.

Responsibilities

Develop relationships with the decision makers of companies for HVAC/R contracting opportunities.
Listen to their needs and develop programs and/or projects to fulfill their needs.
Lead business processes from conception through completion.
Compile and manage sales plan for their district.
Provides total account business reports and annual forecasts.
Gathers and/or validates preliminary information and performs facility walk-through to determine level of opportunity.
Estimates project and/or service agreements by analyzing and integrating equipment, controls, subcontractors, and services for each project.
Develops preliminary project/service agreement fulfillment schedule, prepares and finalizes preliminary/final proposal.
Prepares, negotiates, and reviews agreement/project scope.
Ensures customer retention through the renewal of customer service agreements, quoting repairs, retrofits, replacements, and schedules routine customer visits.
Presents/reviews proposal and/or contract with all buying influences negotiating scope of agreement/project.
Prepares transition documents and communicates project readiness for assignment to operations team.
Conducts cold calls on new and existing accounts related to new construction and remodels for supermarket / scientific refrigeration.
Assists in the development of the new constructions and remodel projects.
Plan, direct, or coordinate the actual distribution or movement of a project/service to the customer by communicating with store managers, maintenance personnel, and other customer personnel as needed, while coordinating fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
Additional responsibilities as assigned.