School Technology Support Specialist

Peabody Public Schools • Peabody, MA

15h • Onsite

About The Position

The School Technology Support Specialist delivers timely, efficient, and professional technical support across designated district schools. This role ensures the continuous operation of the school technology ecosystem, encompassing student Chromebooks, end-user devices, network and internet connectivity, interactive displays, copiers, classroom phones, Google Workspace, and educational software, to foster a seamless digital learning environment.

Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year of professional experience in IT support and hardware/software troubleshooting.
• Strong foundational knowledge of Windows and ChromeOS operating systems, as well as Google Workspace for Education.
• Excellent problem-solving, organizational, and time-management skills.
• Outstanding customer service and interpersonal communication skills, with the ability to explain technical concepts to non-technical staff and students.
• Ability to work effectively both independently and collaboratively within a team environment.
• Must possess a valid driver’s license and a reliable personal vehicle for travel between district school buildings.
• Physical ability to lift, carry, and move equipment weighing up to 50 lbs.
• Must successfully pass a criminal background check (CORI/SAFIS) and provide proof of U.S. citizenship or legal resident alien status.

Nice To Haves

• Associate’s degree or technical school coursework in a related field preferred.
• Experience in an educational technology or K-12 environment preferred.
• Relevant CompTIA or Google certifications, or related technical credentials, are preferred.
• Prior experience with IncidentIQ and ClassLink is a plus.

Responsibilities

• Provide comprehensive phone, remote, and daily onsite technical support to faculty, staff, and students across multiple district locations.
• Manage, monitor, and prioritize the helpdesk ticketing workflow to ensure timely acknowledgement, communication, and resolution of technical issues while maintaining accurate documentation.
• Perform routine and advanced troubleshooting, deployment, maintenance, and repair on student Chromebooks, end-user devices, interactive displays, classroom phones, and peripherals.
• Support new hire onboarding and staff transitions, including device imaging, account provisioning, equipment distribution, and providing targeted training on core district software and IT tools.
• Promote district IT security awareness by assisting end users with multi-factor authentication (MFA) setup, password best practices, and the identification of phishing attempts.
• Assist with the basic troubleshooting, monitoring, and escalation of network and internet connectivity infrastructure.
• Execute operating system updates and maintain administrative, classroom, and support software applications.
• Manage and troubleshoot user accounts, access permissions, and passwords across various district systems, including Google Workspace and educational software platforms.
• Maintain an up-to-date, accurate inventory of district hardware assets and peripherals through the IncidentIQ platform, including coordinating the deployment of new technology and the secure disposal of obsolete components.
• Perform other duties as assigned by the Director of Technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED