School Technology Specialist - Washington, DC-NEED CONTRACTORS FOR 4 weeks
About The Position
Inspiroz is seeking a driven, detail-oriented School Technology Specialist contractor to provide on-site IT support across its portfolio of charter schools in Washington, DC. The role supports day-to-day technology needs and works under the supervision of an Inspiroz Service Delivery Manager, while coordinating regularly with the remote technical support team and client contacts. The position follows a travel schedule: Monday, Wednesday, and Friday in ZIP codes 20017 and 20019; Tuesday and Thursday in ZIP code 20019, covering two locations. The specialist resolves issues requiring on-site support, troubleshoots problems to identify root causes, and serves as a liaison between on-site operations and the remote IT support team in India. ConnectWise is used for helpdesk operations, time entry, and ticket management. The specialist is also responsible for communicating clearly and promptly with clients, maintaining strong client relationships, following up on resolutions, and documenting work accurately. The role requires reviewing assigned tickets for the following day before the end of each shift and responding to emails within two hours during business hours, as well as handling after-hours communications according to company policy.
Requirements
- Knowledge of Windows systems.
- Knowledge of Mac systems.
- Knowledge of Active Directory.
- Knowledge of networking equipment and concepts.
- Knowledge of hardware repairs and installations.
- Excellent customer service skills.
- Excellent hands-on technical support skills.
- Excellent verbal and written communication skills.
- Passion for technology, innovation, troubleshooting, and making a difference.
- Ability to adapt to changing situations, remain flexible, and multitask effectively.
- Ability to self-motivate, work independently when required, and take initiative and ownership of tasks.
- Ability to recognize personal limitations, ask for help when needed, and collaborate effectively.
- Bachelor’s degree in a technology-related field or equivalent certifications.
- At least 1–2 years of experience in Tier 1 and Tier 2 technical support.
Responsibilities
- Take the lead in resolving technical issues that require on-site support.
- Troubleshoot issues thoroughly to identify root causes.
- Act as the liaison between on-site operations and the remote IT support team in India.
- Communicate technical issues and requirements clearly and accurately to the remote team using ConnectWise for helpdesk support.
- Provide detailed information and documentation to facilitate remote troubleshooting and support.
- Communicate updates, challenges, and tasks to clients clearly and promptly.
- Listen to client concerns and address them appropriately.
- Establish and maintain strong client relationships based on trust and partnership.
- Help clients align technology solutions with their goals and requirements.
- Follow up on issue resolution and provide necessary support to ensure client satisfaction.
- Maintain high-quality work and attend to customer needs.
- Communicate professionally and accurately in email interactions.
- Respond to emails within two hours during business hours and handle after-hours requests according to company policy.
- Track time spent on-site using ConnectWise Manage's time entry feature.
- Regularly update ticket statuses and add clear, concise notes.
- Follow established ConnectWise Manage workflows for ticket creation, assignment, and resolution.
- Review assigned tickets for the next day before the end of the current shift.
- Travel among assigned school locations according to the stated weekly schedule.
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What This Job Offers
Career Level
Entry Level
