School Technology Specialist - Washington, DC-NEED CONTRACTORS FOR 4 weeks

Inspiroz • Washington, DC

4d • $40 - $40 • Onsite

About The Position

Inspiroz is seeking a driven, detail-oriented School Technology Specialist contractor to provide on-site IT support across its portfolio of charter schools in Washington, DC. The role works under the supervision of an Inspiroz Service Delivery Manager and regularly interacts with the remote technical support team and client contacts.

The schedule calls for travel to locations in ZIP codes 20017 and 20019 on Mondays, Wednesdays, and Fridays, and to two locations in ZIP code 20019 on Tuesdays and Thursdays. The specialist provides hands-on technical support, coordinates with the remote IT team in India, and uses ConnectWise for helpdesk, ticket management, and time entry.

Requirements

• Bachelor’s degree in a technology-related field or equivalent certifications.
• At least 1–2 years of experience in Tier 1 and Tier 2 technical support.
• Knowledge of Windows systems, Mac systems, Active Directory, networking equipment and concepts, and hardware repairs and installations.
• Excellent customer service skills.
• Excellent hands-on technical support skills.
• Excellent verbal and written communication skills.
• Ability to adapt to changing situations, work flexibly, and multitask effectively.
• Ability to self-motivate, work independently when required, and take initiative and ownership of tasks.
• Ability to recognize personal limitations, ask for help when needed, and collaborate effectively.
• Passion for technology, innovation, troubleshooting, and making a difference.

Responsibilities

• Travel to assigned school locations according to the stated weekly schedule.
• Take the lead in resolving technical issues that require on-site support and troubleshoot to identify their root causes.
• Serve as a liaison between on-site operations and the remote IT support team in India; communicate issues and requirements clearly and provide documentation to support remote troubleshooting.
• Communicate updates, challenges, and tasks to clients clearly and promptly; listen to client concerns and address them appropriately.
• Build and maintain client relationships, help align technology solutions with client goals, and follow up on issue resolution to support client satisfaction.
• Maintain professional, accurate, and clear written communications, including email; respond to emails within two hours during business hours and handle after-hours requests according to company policy.
• Track on-site time using ConnectWise Manage’s time-entry feature.
• Update ticket statuses and notes, and follow ConnectWise Manage workflows for ticket creation, assignment, and resolution.
• Review assigned tickets for the following day before the end of the current shift.

What This Job Offers

• Career Level: Entry Level