School Technology Specialist - Washington, DC

Inspiroz • Washington, DC

4d • $50,000 • Onsite

About The Position

Inspiroz is hiring an on-site School Technology Specialist to provide day-to-day technology support across its portfolio of charter schools in Washington, DC and Baltimore. The role works under the supervision of an Inspiroz Service Delivery Manager and interacts regularly with the remote technical support team and client contacts.

The specialist handles on-site technical support and problem resolution, including installation, repair, and maintenance of workstations, network equipment, and peripheral devices. The role also coordinates with the remote IT support team in India, documents and communicates technical issues, and helps clients align technology solutions with their goals. Additional duties include providing responsive customer service, maintaining client relationships, and managing time entries and support tickets in ConnectWise Manage.

Inspiroz provides managed IT services focused on charter schools. The company describes its culture as grounded in people-centered service, continuous learning, teamwork, adaptability, and long-term partnerships. It offers opportunities for career growth, professional development, meaningful contributions, and a competitive compensation package with benefits and bonus potential.

Requirements

• At least 1–2 years of experience in Tier 1 and Tier 2 technical support.
• Bachelor’s degree in a technology-related field or equivalent certifications.
• Knowledge of Windows systems, Mac systems, Active Directory, networking equipment and concepts, and hardware repairs and installations.
• Excellent customer service skills.
• Excellent hands-on technical support skills.
• Excellent verbal and written communication skills.
• Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
• Ability to adapt to changing situations, work flexibly, and multitask effectively.
• Ability to self-motivate, work independently when required, and take initiative and ownership of tasks.
• Ability to recognize personal limitations, ask for help when needed, and collaborate effectively.

Responsibilities

• Take the lead in resolving technical issues that require on-site support.
• Install, repair, and maintain workstations, network equipment, and peripheral devices.
• Troubleshoot technical problems thoroughly to identify their root causes.
• Assist with projects as needed, collaborating with project teams and stakeholders.
• Act as a liaison between on-site operations and the remote IT support team in India.
• Communicate technical issues and requirements clearly and accurately to the remote team.
• Provide detailed information and documentation to support remote troubleshooting.
• Work closely with the remote service desk team to resolve technical issues.
• Stay current with technology trends, advancements, and best practices in the education sector.
• Communicate updates, challenges, and tasks to clients clearly and promptly.
• Listen to client concerns and address them appropriately.
• Build and maintain strong client relationships based on trust and partnership.
• Help clients align technology solutions with their goals and requirements.
• Follow up on issue resolution and provide support to ensure client satisfaction.
• Maintain high-quality work and respond to customer needs.
• Write clear, accurate, and professional emails; respond within two hours during business hours and handle after-hours requests according to company policy.
• Accurately track on-site time using ConnectWise Manage.
• Update ticket statuses and provide clear, concise notes.
• Follow established workflows for ticket creation, assignment, and resolution in ConnectWise Manage.
• Review assigned tickets for the next day before the end of the current shift.

Benefits

• Competitive compensation package with generous benefits and bonus potential.
• Clear paths for career growth and advancement, with opportunities to expand skills and take on new challenges.
• Ongoing support for continuous improvement and professional growth, focused on developing technical expertise and skills.
• Opportunity to make a meaningful impact and be recognized and rewarded for contributions.
• Dynamic, fast-paced environment with engaging and diverse technical work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level