School Relationship Manager

Smile America Partners•Farmington Hills, MI

8d•Onsite

About The Position

The nation’s largest in-school dental program is looking for a School Relationship Manager to facilitate in providing dental services to children who may not otherwise receive dental care. For over 20 years, Smile America Partners has been changing lives, one small smile at a time. We need your help to reach many more children in need.

Requirements

Minimum 2 years’ experience in customer service

Nice To Haves

College degree preferred, not required

Responsibilities

Develop and sustain close working relationship with the school contacts to help drive participation, ensure successful dental visits, and expand our services to children in need.
Serves as the key liaison between the school and the dental team
Serving as primary point of contact for all school interactions pre-visit and post-visit
Build and maintain strong relationships with contacts in schools (i.e., nurse, receptionist)
Maintain frequent communication and customer service excellence (i.e. handle inquiries/issues from the school and ensure they are satisfactorily resolved)
Monitor form receipt and encourage participation, identifying when there are issues with patient count for upcoming visits
Deploy Oral Health Educators to improve form return where applicable
Coordinate needs for automated patient / parent communications (e.g. PA announcements, robo calls, emails/texts, online links, etc.)
Manage and compile visit lists and patient information for the school contacts and dental team
Coordinate visit logistics with the school contact, ensuring dental teams have appropriate information on visit dates
Maintain full schedule and make adjustments as needed based on participation/capacity
Schedule current and future visits
Review feedback from school contacts and elevate as appropriate
Maintain and update database
Jointly accountable for school performance with Dental Team Manager