Relationship Manager

Bank of America•Towson, MD

18h•Onsite

About The Position

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Requirements

Either Series 7 and 66 licenses or Series 7, 63, and 65 licenses; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support.
SAFE ACT Registration.
Individuals in this role are required to maintain a Form ADV -2B, which provides clients details on individuals experience and educational background, along with other requirements governed by the U.S. Securities and Exchange Commission (“SEC”).
Obtain and/or maintain at least one firm approved designation.
Possess and demonstrate strong communication skills.
Ability to lead through collaboration and influence without direct authority.
Detail oriented with strong organizational skills, and ability to manage multiple tasks and priorities at once.
Thorough knowledge and understanding of the suite of Wealth Management products and services.
Proven ability to manage risk and support sound decisions.
Ability to research escalated client issues for response/resolution.
Account Management
Business Acumen
Client Management
Client Solutions Advisory
Portfolio Management
Referral Identification
Referral Management
Relationship Building
Administrative Services
Client Investments Management
Customer Service Management
Process Simplification
High School Diploma / GED / Secondary School or equivalent.

Responsibilities

Supporting the Financial Advisor (FA) team to further develop and enhance existing client relationships.
Serving as a key point of contact for clients on any non-administrative requests/needs while supporting relationship management activities.
Developing, implementing, and monitoring the team's client service model.
Assisting with client meetings related to investment strategy, account performance, new products, and market developments to promote growth and acquisition.
Provision of residential mortgage loans (subject to SAFE Act registration requirements).
Further developing and enhancing existing client relationships.
Spending the majority of their time on relationship management activities.
Acting as a key point of contact for clients on any non-administrative requests/needs.
Assisting with and attending client meetings and discussions covering investment strategy, account performance, new products, and market developments in an effort to promote growth and acquisition.
Engaging portfolio managers, product specialists and/or relevant team members to support the coordination of all sales and service activities.
Working with the Financial Advisor and/or team Senior Business Manager to develop, implement, and monitor the team’s client service model.
Identifying and owning the client onboarding process.
Documenting client interactions and providing team with time-sensitive updates.
Executing on team service model.
Assisting the Financial Advisor Team and/or Senior Business Manager in developing, and monitoring the team's client book segmentation strategy.
Engaging specialists/partners to address client's needs.
Identifying and owning the client off-boarding process.
Attending client review meetings to assist in re-discovery conversations, capture notes and follow up in Salesforce, and track all actions/activities to ensure the highest level of client service.
Monitoring and reporting on client satisfaction and managing the resolution of client escalations.