School Psych Services Supervisor

Connections Academy

1d•Remote

About The Position

Working from a home office, the School Psych Services Supervisor will own the Customer Service/Account Management/Relationship at the school level. This includes customer meetings, responding to communications, monitoring data, monthly reporting, and collaboration with PVS Stakeholders. In addition, the School Psych Services Supervisor will directly supervise a team of school psychologists. The School Psych Services Supervisor will monitor school psychologist effectiveness in completing psychoanalytical assessments for referred students. Responsibilities for this role include collaborating to hire and onboard school psychologists, facilitating training and professional development, daily supervision and performance evaluation, and completion of departmental projects as assigned. The School Psych Services Supervisor will report to the School Psych Department Manager.

Requirements

Minimum of 5 years' experience as a certified school psychologist providing school-based psychological services (2 years’ virtual experience required).
Direct leadership/mentorship experience, 2+ years required
Ability to obtain and maintain multiple required state certifications and clearances as assigned for the role
Strong leadership qualities
Proven ability to analyze and interpret accountability data
Comfortable presenting information to both small and large groups
Technologically proficient (especially with the use of Microsoft Office,Google Apps, and PowerBI)
Customer focused approach, with excellent communication skills, both oral and written·
Innovative and creative problem solver, with a high degree of adaptability to shift priorities
Demonstrated ability to manage multiple projects simultaneously and thrive in a fast-paced environment
Team player-- demonstrated ability to collaborate with colleagues and delegate responsibility to accomplish objectives
Commitment to regularly demonstrating the Pearson Core Values
Must be able to use a personal electronic device and an email address for two-step authentication

Nice To Haves

Prefer experience conducting evaluations and providing services remotely to virtual schools, often through teletherapy platforms.
National Certification School Psychologist (NCSP) preferred.

Responsibilities

Serve as primary contact with assigned partner schools, building strong working relationships with Special Education leaders and staff;
Manage the coordination of services that are being delivered to meet the unique needs and requirements of assigned partner schools and the students referred for service;
Collaborate with Student Services Specialists, School Success Partners, and Directors of School Operations in account management meetings, monthly reporting, and issue escalation;
Identify, report, and collaborate with the Service Delivery leadership to escalate service level concerns and needs through the incident and intake process;
Analyze pertinent reports to ensure and monitor service delivery compliance;
Collaborate with School Psych Services leadership to implement department policies and procedures
Coordinate with the School Psych Department Manager on staffing allocations and staffing strategies to ensure a strong pipeline of school psychologists, hired and trained in a timely manner;
Communicate and collaborate effectively with Special Education Directors and their teams at assigned schools to ensure full implementation of program policies and procedures by school psychologists
Become an expert on school and state specific policies and procedures for implementing LivePsych services for assigned partner schools;
Interview, hire, train, and supervise a team of approximately 20 full-time and part-time school psychologists who work from their homes and complete psychoeducational assessments and reports;
Support and lead professional development activities, as requested;
Conduct performance evaluations for all direct reports by providing high-quality written and verbal feedback on a regular basis and documenting and addressing all performance issues and concerns, including conducting log audits and twice-yearly formal evaluations;
Ensure that school psychologists exhibit and maintain a high level of professionalism, support, and customer service;
Maintain a high level of communication with school psychologists, meeting at least bimonthly to ensure compliance with departmental and program expectations, facilitate team collaboration, and to provide support;
Assist direct reports in the understanding of certification and professional development requirements and monitor to ensure completion;
Assist school psychologists with implementing any program changes and/or new software applications;
Ensure a strong focus on community and collaboration within the LivePsych team;
Review and submit timesheets to payroll for assigned staff;
Complete additional duties as assigned