Patient Services Representative-Mattis Psych

Carle Health•Champaign, IL

10h•Onsite

About The Position

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. At Carle Health, the company is committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of patients and communities. Carle Health has nearly 17,000 team members and providers supporting patient care across central and southeastern Illinois, including eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. They are also developing the next generation of providers through Carle Illinois College of Medicine and Methodist College. Several of their medical centers hold Magnet® designations for nursing care. Carle Health offers opportunities for growth and life-long careers and is an Equal Opportunity Employer, participating in E-Verify to confirm work authorization.

Requirements

Certifications:
Education: Experience In Lieu of Education; Associate's Degree: Related Field
Work Experience:

Responsibilities

Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
Competent in telephone system, takes and delivers messages to physicians, nurses and others.
Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
Distributes all messages according to practice communication standards.
Serves as a role model by conducting self in a responsible, professional manner.
Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
Proficient with insurance coverage rules.
Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
Successful completion of mandatory insurance training and ongoing competency refreshers.
Competent to initiate and secure prior authorizations as needed.