Patient Services Representative

UPMC • Sewickley, PA

14h

About The Position

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families.
This position will work Monday through Friday daylight shifts
Travels between CHP Pine Center and CHP North is required

Requirements

• High school graduate or equivalent is required.
• Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred.
• Must be able to function and multi-task in a high volume offer with several different departments.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Knowledge of medical terminology is preferred.
• Act 31 / Act 33 / Act 34 / Act 73

Nice To Haves

• Associates Degree preferred
• Previous Outpatient office experience is preferred
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees