Patient Services Representative

Des Moines University•Des Moines, IA

6d•Onsite

About The Position

At Des Moines University Medicine and Health Sciences, the Patient Services Representative (PSR) serves as a key member of the clinic team, delivering exceptional customer service and supporting patients throughout their care journey. This role helps ensure a positive patient experience while supporting efficient clinic operations and continuity of care.

Requirements

High school diploma or equivalent required.
One year of customer service or administrative experience required.
Exceptional customer service, communication, and interpersonal skills with a patient-centered approach, professionalism, and confidentiality.
Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities while using Microsoft Office and EHR systems.
Commitment to and alignment with DMU’s mission and values.

Nice To Haves

Associate degree or post-secondary education in healthcare, business, or a related field preferred.

Responsibilities

Serve as the first point of contact for patients, visitors, students, and callers by providing professional, courteous, and compassionate customer service; answer and direct calls, respond to questions or concerns, and maintain a welcoming, organized reception area.
Maintain provider schedules by scheduling, rescheduling, and coordinating appointments, follow-up visits, and wellness exams to optimize patient access and clinic efficiency.
Register patients, maintain demographic information, verify insurance eligibility and benefits, obtain referrals and prior authorizations, and ensure required forms and documentation are completed and accurately maintained in the EHR.
Complete patient check-in and check-out processes, collect and reconcile patient payments, prepare deposits, and assist with insurance follow-up activities and patient billing inquiries.
Prepare clinic schedules and visit documentation; manage medical records, referrals, and outside documentation; maintain accurate records in the EHR; and provide administrative support to providers, students, and clinic staff.
Collaborate with providers, students, leadership, and team members; maintain HIPAA compliance and patient confidentiality; participate in required training and meetings; support process improvements; and perform other duties as assigned.

Benefits

Generous employer contribution toward the medical plan
10% retirement match
Flexible work arrangements
Community service time
Tuition assistance
Professional development funding
Access to wellness facilities with programs that promote a well-balanced lifestyle
Paid time off
Free use of wellness facilities
Employee engagement and recognition programs