School Policy Manager
About The Position
The School Policy Manager owns the standards, policies, and operational frameworks that define the Primrose school experience. The role ensures schools across the Primrose system have clear, current, and accessible expectations for health, safety, and operations, and that standards are refined through research, data, and cross-functional partnership. As the primary subject-matter expert on operational policy, the manager partners across the organization to integrate new initiatives into operational standards and support consistent school-level execution. This is a full-time role based at the Primrose Support Center in Atlanta, Georgia, with flexible work-from-home options available. The position leads the development and ongoing refinement of system-wide health, safety, operational, and brand standards; maintains Primrose Operations policies and procedures; and oversees the Safe School Plan. It collaborates with internal partners to incorporate initiatives into standards and supports training, resources, and communications that promote understanding and adherence. The manager monitors regulatory, accreditation, industry, and competitive developments; establishes accountability structures and performance metrics; and uses quality assurance data, compliance trends, stakeholder feedback, and competitive analysis to guide policy reviews, program enhancements, risk mitigation, and continuous improvement.
Requirements
- Bachelor’s degree in Business, Education, Operations, Public Administration, or a related field.
- 5–7 years of relevant experience in operations, compliance, policy development, quality assurance, or a related field.
- Experience developing, implementing, and maintaining policies, procedures, or operational standards.
- Ability to build productive relationships with internal and external stakeholders.
- Strong analytical and problem-solving skills, including the ability to use data and feedback to drive continuous improvement.
- Ability to manage multiple priorities and deadlines while maintaining attention to detail.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Prior experience working in a Primrose School.
Responsibilities
- Lead development, implementation, and ongoing refinement of health, safety, operational, and brand standards across the Primrose system.
- Own the development, maintenance, and enhancement of Primrose Operations policies and procedures, ensuring they are clear, accessible, and consistently applied.
- Oversee creation, maintenance, and regular updating of the Safe School Plan, incorporating regulatory requirements and industry best practices.
- Collaborate with Learning & Development, Curriculum, Quality Assurance, Communications, and other partners to integrate new initiatives into operational standards.
- Support development of training, resources, and communications that reinforce understanding of and adherence to standards.
- Serve as the primary subject-matter expert and leadership advisor on health, safety, and operational policies.
- Monitor regulatory developments, accreditation requirements, industry trends, and competitive insights to identify emerging requirements and opportunities to strengthen standards, quality, and safety.
- Establish accountability structures and performance metrics for proprietary programs to support consistent execution and measurable outcomes while upholding regulatory requirements and brand standards.
- Incorporate quality assurance data, compliance trends, and franchise owner feedback into regular policy review and refinement.
- Assess operational effectiveness through data analysis, stakeholder feedback, and competitive analysis, using insights to inform enhancements, mitigate risk, and drive continuous improvement.
- Identify and lead opportunities for new program development or enhancements based on emerging trends, franchise owner feedback, competitive intelligence, and strategic priorities.
Benefits
- Health insurance
- Paid time off
- 401(k)
- 401(k) matching
- Dental insurance
- Commission or bonuses based on personal and company performance
- 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School
- Vision insurance for eligible full-time team members
- Company-provided life insurance
- Employee Assistance Program
- Flexible work-from-home options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
