School Policy Manager
About The Position
The School Policy Manager owns the standards, policies, and operational frameworks that define the early education school experience across the franchise system. This role ensures schools have clear, current, and accessible expectations for health, safety, and operations, and continuously refines those standards using research, data, and cross-functional partnership. As the primary subject-matter expert on operational policy, the manager partners across the organization to integrate new initiatives into operational standards and support consistent execution at the school level. The position is based at the Support Center in Atlanta, Georgia.
Requirements
- Bachelor’s degree in Business, Education, Operations, Public Administration, or a related field.
- 5–7 years of relevant experience in operations, compliance, policy development, quality assurance, or a related field.
- Experience developing, implementing, and maintaining policies, procedures, or operational standards.
- Ability to build productive relationships with internal and external stakeholders.
- Strong analytical and problem-solving skills, including the ability to use data and feedback to drive continuous improvement.
- Ability to manage multiple priorities and deadlines while maintaining attention to detail.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Prior experience working in an early education school.
Responsibilities
- Lead the development, implementation, and ongoing refinement of health, safety, operational, and brand standards across the franchise system.
- Own the development, maintenance, and enhancement of School Operations policies and procedures, ensuring they are clear, accessible, and consistently applied.
- Oversee the creation, maintenance, and regular updating of the Safe School Plan, incorporating regulatory requirements and industry best practices.
- Collaborate with Learning & Development, Curriculum, Quality Assurance, Communications, and other partners to integrate new initiatives into operational standards.
- Support the development of training, resources, and communications that reinforce understanding and adherence to standards.
- Serve as the primary subject-matter expert and leadership advisor on health, safety, and operational policies.
- Monitor regulatory developments, accreditation requirements, industry trends, and competitive insights to identify emerging requirements and opportunities to strengthen operational standards, quality, and safety.
- Establish and maintain accountability structures and performance metrics for proprietary programs to support consistent execution, measurable outcomes, regulatory compliance, and brand standards.
- Incorporate quality assurance data, compliance trends, and franchise owner feedback into regular policy review and refinement, using field findings to improve standards and procedures.
- Assess operational effectiveness through data analysis, stakeholder feedback, and competitive analysis, and use insights to inform program enhancements, mitigate risk, and drive continuous improvement.
- Identify and lead opportunities for new program development or enhancements based on emerging trends, franchise owner feedback, competitive intelligence, and strategic priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
