School Policy Manager

Primrose School Franchising Company • Atlanta, GA

15h • Hybrid

About The Position

The School Policy Manager owns the standards, policies, and operational frameworks that define the Primrose school experience. The role ensures schools across the Primrose system have clear, current, and accessible expectations for health, safety, and operations, and continuously refines those standards through research, data, and cross-functional partnership. As the primary subject-matter expert on operational policy, the manager partners across the organization to incorporate new initiatives into operational standards and support consistent execution at the school level.

This is a full-time position based at the Primrose Support Center in Atlanta, Georgia. Flexible work-from-home options are available. The position works with internal and external stakeholders to strengthen operational standards, quality, and safety across the system.

Requirements

• Bachelor’s degree in Business, Education, Operations, Public Administration, or a related field.
• 5–7 years of relevant experience in operations, compliance, policy development, quality assurance, or a related field.
• Experience developing, implementing, and maintaining policies, procedures, or operational standards.
• Ability to build productive relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills, including the ability to use data and feedback to drive continuous improvement.
• Ability to manage multiple priorities and deadlines while maintaining attention to detail.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Prior experience working in a Primrose School is preferred.

Responsibilities

• Lead the development, implementation, and ongoing refinement of health, safety, operational, and brand standards across the Primrose system.
• Own the development, maintenance, and enhancement of Primrose Operations policies and procedures, ensuring they are clear, accessible, and consistently applied.
• Oversee creation, maintenance, and regular updating of the Safe School Plan, incorporating regulatory requirements and industry best practices.
• Collaborate with Learning & Development, Curriculum, Quality Assurance, Communications, and other partners to integrate new initiatives into operational standards.
• Support development of training, resources, and communications that reinforce understanding of and adherence to standards.
• Serve as the primary subject-matter expert and leadership advisor on health, safety, and operational policies.
• Monitor regulatory developments, accreditation requirements, industry trends, and competitive insights to identify emerging requirements and opportunities to strengthen standards, quality, and safety.
• Establish and maintain accountability structures and performance metrics for proprietary programs to support consistent execution and measurable outcomes while upholding regulatory requirements and brand standards.
• Incorporate quality assurance data, compliance trends, and franchise owner feedback into regular policy reviews and refinements.
• Assess operational effectiveness using data analysis, stakeholder feedback, and competitive analysis to inform program enhancements, mitigate risk, and drive continuous improvement.
• Identify and lead opportunities for new program development or enhancements based on emerging trends, franchise owner feedback, competitive intelligence, and strategic priorities.

Benefits

• Commission or bonuses based on personal and company performance.
• 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School.
• Health, dental, and vision insurance for eligible full-time team members.
• 401(k) with company matching up to 3.5%.
• Company-provided life insurance.
• Employee Assistance Program.
• Flexible work-from-home options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager