2026-2027 School Police Communications Dispatcher (Part-Time)- School Police Services

Springfield Public Schools•Springfield, MO

2d•Onsite

About The Position

Responsible for providing support within the School Police department with specific responsibilities for processing service requests pertaining to routine and emergency maintenance issues; maintaining department records in accordance with mandated lawful requirements; and coordinating assigned projects. This role involves receiving and processing incoming phone calls, digital calls, digital notifications, and walk-in traffic, including both emergency and non-emergency calls for the School Police, local Law Enforcement, Fire, Emergency Medical Services (EMS), and School Staff. The dispatcher determines the appropriate response and course of action based on the nature of the calls, maintains radio contact with officers in the field, and electronically opens and closes FEMA safe rooms, activating staffing to ensure safety and security needs. The position also requires compiling data for formal reports, maintaining service-related files and records, monitoring and dispatching emergency events, and monitoring video systems, weather events, and alarm equipment.

Requirements

High School Diploma or its equivalent.
Minimum of two (2) years of job-related experience with increasing levels of responsibility is preferred.
Must have a Missouri Uniform Law Enforcement System (MULES) Certification, or be willing to obtain after hire and pass a MULES Recertification Test every two (2) years.
Must pass a Drug Test.
Must pass a Criminal Background Clearance, the results of which must be satisfactory to the District.
Knowledge of basic math, including calculations using fractions, percentages, and/or ratios.
Ability to understand written procedures, write routine documents, and speak clearly.
Ability to solve practical problems.
Knowledge of pertinent department policies and procedures.
Knowledge of office practices and procedures.
Knowledge of concepts of grammar and punctuation.
Ability to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions.
Ability to operate a two-way radio and county emergency radio.
Ability to operate standard office equipment including utilizing pertinent software applications.
Ability to perform standard clerical procedures.
Ability to prepare and maintain accurate records.
Ability to analyze situations to define issues, draw conclusions, and create action plans.
Ability to schedule a number of activities, meetings, and/or events.
Ability to gather, collate, and/or classify data.
Ability to use job-related equipment.
Ability to work with a significant diversity of individuals and/or groups.
Ability to collaborate and communicate effectively.
Ability to apply critical thinking/problem solving to improve work processes.
Ability to maintain confidentiality.
Ability to set priorities.
Ability to meet deadlines and schedules.
Ability to work with detailed information.
Ability to adapt to changing priorities.
Ability to work as part of a team or alone.
Ability to apply logical processes and analytical skills.
Ability to perform under emergency conditions in situations requiring critical decision-making.
Ability to multi-task during emergencies.
Ability to work with detailed information/data.
Ability to work with frequent interruptions.

Nice To Haves

Minimum of two (2) years of job related experience with increasing levels of responsibility.

Responsibilities

Receive and process incoming phone calls, digital calls, digital notifications, and walk-in traffic, including emergency and non-emergency calls for School Police, local Law Enforcement, Fire, EMS, and School Staff.
Determine the appropriate response and course of action based on the nature of the calls.
Maintain radio contact with officers in the field.
Electronically open and close FEMA safe rooms and activate staffing to ensure safety and security needs.
Compile data and develop formal reports, conveying information and complying with mandated requirements.
Maintain service-related files and records, prioritizing routine maintenance, minimizing vehicle damage, and/or avoiding service disruptions.
Maintain and correlate department records, including emergency drills, emergency contact information, School Police Reports, and statistics.
Monitor and dispatch emergency events under potentially high stress situations, ensuring the safety of students, staff, and officers.
Monitor video systems, weather events, and alarm equipment, ensuring safety and security needs and taking appropriate action when required.
Respond to alarm systems, school police officer's radio transmissions, local police radio, telephone calls, and inquiries from students, parents, walk-in public, and/or staff, providing necessary information and dispatching to field officers, custodial, and maintenance staff.
Perform other related duties as required/assigned.